IT Field Technician

Job Title: IT Field Technician

Location: Varies - East Atlanta, Cobb, Gwinnett, Georgia

Reports To: VP, Information of Technology

FLSA Status: Non-Exempt

Salary: $31.87 - $35.93 per hour

The IT Field Technician is responsible for performing on‑site technical work across all Planned Parenthood Southeast (PPSE) sites. The position ensures that all desktop support activities, including site visits and remote support, are performed efficiently and aligned with organizational needs. They will manage and complete equipment installations, end‑user and network systems hardware installation, setup, and coordinate light engineering activities including cabling installations, electrical and phone cabling.

The role works closely with staff to resolve support issues and ensures smooth operation of all end‑user systems. Additionally, the IT Field Technician works closely with PPSE’s Managed Services Provider to support other technical needs as necessary.

• Exceptional verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently and as a team member.
• Strong customer service skills.
• Excellent problem‑solving skills and ability to troubleshoot complex desktop and end‑user issues.
• Strong organizational skills and the ability to manage multiple projects and support tasks simultaneously.
• Self‑motivated, with the ability to work with little direct supervision.
• Excellent written and verbal communication skills.
• Accuracy and attention to detail.
• Professional appearance and attitude.
• Effective time and priority management skills.
• Ability to multi‑task and handle changing priorities.
• Ability to effectively handle stress and difficult customer interaction situations.
• Availability to work flexible hours, including weekends and overnight as required.
• Ability and willingness to travel to all agency locations.
• Reliable means of transportation for onsite and off‑site work.
• Valid driver license and current auto insurance if using a personal vehicle for work.

• Associate degree or relevant certification and equivalent experience required;
  Bachelor’s degree preferred.
• 5+ years of general IT experience and 2 years of systems and network experience.
• Strong experience deploying, managing, and troubleshooting desktop hardware, operating systems, and applications.
• Familiarity with endpoint security tools and best practices, including antivirus, DLP, and patch management solutions.
• Intermediate experience in TCP/IP networking, switching, routing, VoIP, and firewalls.
• Knowledge of system monitoring tools and commands to resolve issues quickly.
• Understanding of security implications of technology solutions and proactive compliance with Information Security policies.
• Technical certifications strongly preferred.
• Experience working in a healthcare or other highly regulated environment is preferred.

• Coordinate and perform site visits for end‑user device support and troubleshooting at all PPSE sites.
• Triage and manage support tickets, ensuring timely resolution of issues.
• Assist with escalated support requests for desktops, laptops, printers, peripherals, and mobile devices.
• Manage Mobile Device Management (MDM), Endpoint Protection, Windows and application patching for all end‑user devices.
• Ensure adherence to SLAs and performance metrics specific to Desktop Technician’s area of responsibility.
• Support IT project work, balancing support responsibilities with infrastructure‑related project initiatives.
• Develop and maintain documentation for desktop configurations, processes, and troubleshooting.
• Ensure compliance with industry and security standards for desktop management, including endpoint security and regular patching.
• Collaborate with external and internal teams for onsite technology implementations, including network cabling, HVAC, UPS, ISP, phone services, equipment setups, hardware provisioning, software deployments, and telecommunication needs.
• Install and set up end‑user stations and equipment, including desktops and laptops, printers, and peripherals.
• Coordinate any onsite permitting needs regarding electrical or…