Job Description & How to Apply Below
The Digital Product Management team is looking for a product owner for the Cox app. The role combines knowledge of product management and digital experience and supports achieving business objectives in the following ways:
Provides continuous support and subject matter expertise for the Cox Residential mobile app roadmap, performance, and future development plans.
Responsible for sub-elements or features of a product portfolio's lifecycle which may include launch, customer experience, operational metrics, enhancement priorities and product roadmaps.
Has a strong understanding of business objectives, digital experiences, and mobile applications.
Passionate and driven to effect change and/or enhancements to satisfy customer needs and optimize the customer experience through product innovation and/or improvements to internal organization, processes and technology.
Identify/research resources necessary to address/balance customer needs.
Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results.
Primary Responsibilities and Essential Functions
Delivers expected results throughout product development, launch and post-launch environments.
Provides product support to cross functional project teams, by providing product subject matter expertise and taking ownership of appropriate workstreams.
Member of cross-functional project teams to support the product lifecycle.
In partnership with other PDM associates, assists in generation of business insights which guide product solutions.
Guides and supports cross-functional teams to move ideas through a project funnel from ideation through deployment as the champion and owner of the initiative.
Develops as a leader with respect to project development, team interactions, business insights and product management.
Identifies customer expectations and unmet needs with product and services and works with team leaders to create solutions that address gaps and enhances the customer experience.
Drives feature enhancements through deployment process.
Analyzes customer, business and product performance metrics and interprets underlying drivers to translate into data-based recommendations.
Assists with the development and documentation of product plans and roadmaps which aligns with and/or enhances customer needs, market and competitive trends and corporate strategy.
Translates product plan and roadmap into clear and defined business requirements to drive functional specifications and technical requirements.
Assists with the development business cases which define the product value proposition to support product and services roadmap investments, in collaboration with business partners.
Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current product state and vision.
Creates, sustains and optimizes operational practices and procedures to drive efficiencies.
Monitors developments within the industry, vendor community and technology trends and considers these in light of product roadmaps.
2+ years of experience preferred in related field (i.e. Digital Experience, Product Management, Customer Care, Technology, etc.)
Excellent interpersonal, collaborative and communication skills that allow one to work effectively with teams throughout organization.
Demonstrates strong technical and market knowledge in the mobile app space.
BS/BA degree in related discipline strongly desired (e.g. Business Administration, Engineering, Computer Science, CX, etc.)
Experience in Telecommunications, Customer Care, or Digital/User Experience.
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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