Property Manager

Description

We are seeking a seasoned Property Manager to lead the overall operation and financial success of two Class A full-service office buildings consisting of approximately 911,000 square feet of space in accordance with company policies, procedures and standards. This role combines people-focused relationships, property operations management and leadership of the property-level teams to enhance operational performance of the buildings, customer retention and vendor relationships.

KEY RESPONSIBILITIES

Leadership & Team Development

• Five or more year's demonstrated leadership experience
• Provide strategy and direction to assigned team members
• Lead, coach, mentor, and professionally develop assigned team
• Assist in special projects for the department as needed

Financial Management

• Responsible for the financial performance of the assets within the assigned portfolio
• Research, prepare, and implement annual budgets including revenue, operating expenses, and capital expenditures
• Reforecast operating expenses and assist with preparation of monthly accruals
• Review all invoices and submit for payment to maximize operating income
• Develop and implement ideas to reduce operating expenses
• Review and understand monthly operating expense variances
• Initiate customer billings and assist with collection processes

Property & Operations Management

• Ensure optimal functioning of building systems (HVAC, fire/life safety, elevators, security systems)
• Administer preventative maintenance programs
• Conduct regular property inspections to identify opportunities and prevent issues
• Adhere to company, division, and department policies to ensure compliance with codes, regulations, and governmental directives
• Review and monitor daily and weekly work order reports
• Coordinate improvement projects with construction, HVAC, and maintenance teams
• Negotiate and manage vendor contracts within the assigned portfolio
• Be available on a rotating basis to perform on-call duties and maintain active communication

Customer
-Centric Approach

• Strong interpersonal skills with a genuine passion for building customer relationships and delivering exceptional service.
• Maintain contact with customers and owner representatives to ensure solid, reliable relationships
• Implement building-specific customer relation programs
• Coordinate customer move-ins and move-outs to promote positive relations and protect property
• Lead team on customer engagement and customer experiences, fostering a customer-centric culture within the property team
• Review annual customer surveys and implement response plans
• Attend and follow up on customer punch list inspections
• Assist leasing representatives during customer leasing, expansion, and renewal processes
• Coordinate customer projects and follow up on customer work requests
• Review and understand leases related to the assigned portfolio

Compliance, Risk & Safety

• Adhere to OSHA requirements related to the assigned portfolio
• Identify and implement procedures to minimize owners' insurance risks
• Ensure property compliance with all applicable codes, regulations, and governmental directives

Portfolio & Project Support

• Work with Smart Park to manage and maintain accurate parking records and lease commitments
• Assist with property acquisitions and dispositions as needed

QUALIFICATIONS:

Communication & Interpersonal Skills

• Excellent verbal and written communication skills
• Effective organization and time management skills
• Strong interpersonal skills
• Ability to communicate clearly in both written and oral forms

Leadership & Management

• Demonstrated leadership and management skills
• Ability to motivate, develop, and direct team members
• Proven experience in coordinating capital improvement projects

Technical & Analytical Skills

• Detail-oriented and analytical mindset
• Experienced in Budgeting/Reporting
• Proficiency in MS Office and Internet applications
• Understanding of:
  • Operating expense gross-ups
  • Customer utility metering
  • Utility rate schedules
  • Preventative maintenance scheduling
  • Measurement of rentable vs. usable square footage
  • Sustainability programs

Why Join Us?

At Highwoods, we're more than just a commercial real estate company-we're in the business of creating remarkable workplaces that inspire and support growth, community, and connection. Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. Through a blend of innovation, care, and commitment to quality, we deliver exceptional spaces that are worth the commute, add value to our customers, and positively impact our communities.

What Sets Us Apart

As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-it's not just words on a page, but a way of working and living every day.

When you join Highwoods, you'll bring your unique skills, experiences, and…