Customer Experience Coordinator

Customer Experience Coordinator

Location:

Auburn, WA, US, 98001

Requisition Number: 227882

The Customer Experience Coordinator provides outstanding customer service to internal partners and customers through various activities related to alarm systems, portable fire extinguishers, suppression systems, and sprinkler systems. Duties include answering customer calls, assisting with customer needs, scheduling service, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.

• Serve as a liaison regarding fire systems in order to support customers with relevant and accurate information.
• Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams. Manage workload of assigned field technicians based on available work, technician skill sets, and route optimization.
• Assist partners with concerns related to fire suppression systems, fire marshal issues, etc. Serve as the main point of contact within the scheduling department for these issues.
• Gather information from Service Managers and technicians, de-escalate situations, and resolve problems with customers or fire marshals using technical knowledge and professional communication.
• Produce accurate reports by collecting data from standard sources and inputting into standard formats.
• Use the external communications system to access required information for specified purposes.
• Provide operational support utilizing fire suppression system knowledge to customers, vendors, and internal partners; schedule and dispatch technicians to customer sites according to inspection frequency, requests, and emergency calls.
• Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues.

Required:

• High School Diploma/GED
• Excellent phone demeanor and experience with customer service, including answering phones and transferring calls

Preferred:

• Proficiency with the Microsoft Office Suite
• Minimum 2 years of Fire Suppression Systems experience
• Experience with reading, understanding, and creating quotes.

• Comprehensive medical, dental, and vision benefits with premiums below the national average; zero cost plan available.
• Competitive pay
• 401(k) with company match and profit sharing; ESOP
• Disability, life, and AD&D insurance paid 100% by company
• Paid time off and holidays
• Skills development, training, and career advancement opportunities

A reasonable estimate of base salary for this role ranges between $23.49 - $29.59 per hour.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.