Technical Support Analyst-Temporary

Job Overview

This is a fully in‑person temporary role with a full‑time schedule, based at our Auburn, WA distribution center. The assignment will run from June 2026 to November 2026, subject to change based on business needs.

• Provide 1st level technical support via phone, email, and in person for retail, restaurant, and corporate locations.
• Document, track, and monitor problems to ensure timely resolution of Helpdesk tickets.
• Receive trouble reports from users or network alarms, assign initial severity levels, and involve Tier II and III resources when needed.
• Inform user groups of incident occurrences and provide periodic status updates and resolution ETA.
• Trandress, resolve, and document end‑user help requests for desktop, laptop, and peripheral problems.
• Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
• Install, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices.

• High school diploma required.
• CompTIA A+ certification or comparable experience required.
• 1+ years’ experience working with computer hardware and software in a Microsoft‑networked computer environment.
• Experience working with a Macintosh a plus.
• Strong hardware troubleshooting skills.
• Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
• Manage and prioritize multiple tasks under pressure.
• Excellent verbal communication skills.
• Excellent phone and e‑mail etiquette and customer service skills.

Rate Range: $17.13 to $29 per hour.

• Health, Dental, Vision coverage.
• 401k with generous matching program.
• Generous paid time off.
• Potential annual bonus opportunity.
• 50% discount at restaurants and retail locations.

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at  Tommy Bahama participates in E‑Verify.