Scheduler, Administrative​/Clerical

Scheduler

Brief description

As a pivotal member of HME Operations, the Scheduler holds a vital position in orchestrating Durable Medical Equipment (DME) services, deliveries, and pickups. This role involves close collaboration with Warehouse Staff, Sales Team, and HME Support Staff to streamline scheduling processes and maintain optimal inventory levels. The Scheduler plays a crucial role in ensuring the seamless execution of operational activities within the HME department.

Tasks

• Efficiently schedule DME services, deliveries, and pickups in accordance with customer orders.
• Collaborate with warehouse staff to ensure appropriate inventory levels are maintained.
• Liaise with the Sales Team and HME Support staff to verify accurate scheduling of items based on order requirements.
• Make a minimum of 60 outbound calls per day to confirm appointments, address customer inquiries, and ensure schedule adherence.
• Document and track all communication with customers and internal teams.
• Organize and prioritize the best optimal route for delivery technicians, considering factors such as location, time, and efficiency.
• Continuously evaluate and adjust routes to enhance overall delivery efficiency.
• Practice and adhere to all HIPAA, HQAA and compliance rules and regulations.
• Perform other duties, as assigned by management.

Qualifications and requirements

• High School diploma or equivalent.
• Knowledge of DME services and healthcare industry practices is a plus.

Competencies

• Reliability:
  Demonstrates consistent dependability in fulfilling obligations.
• Attention to Detail:
  Exhibits meticulousness and thoroughness in task completion.
• Integrity:
  Upholds honesty and ethical conduct in all actions.
• Cooperation:
  Maintains a positive and cooperative attitude while working with others.
• Effective Communication:
  Communicates effectively through both written and verbal means.
• Effective Listening:
  Demonstrates the ability to actively listen and comprehend instructions,
• Performance Under Pressure:
  Maintains composure, prioritizes effectively, and delivers high-quality results in fast-paced or high-pressure situations.
• Adaptability:
  Thrives in a dynamic environment, readily adjusts to changes, and maintains focus on goals amidst shifting priorities or challenges.
• Proficiency in using scheduling software and tools.
• Proficiency in Microsoft Office Suite:
  Demonstrates adeptness in using various Microsoft Office applications.

Physical Requirements

• Prolong periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) is illegal and will not be tolerated. In addition, we will provide reasonable accommodations (changes to the way things are normally done at work) to applicants and employees who need them for medical or religious reasons, as required by law.

Pay Range: $18 - $19 per hour