Public Safety Telecommunicator

Department: Sheriff Office Rating: B23
Supervisor Title: Communications Supervisor FLSA Status: Non-Exempt

Full Wage Range: $27.66 - $37.34 Final salary offered will be based on education and experience.

Shift: Rotating

Benefits:

• Competitive Pay

• Paid Time Off

• 13 Paid Holidays

• MN PERA Retirement

• Weekend, Night & Holiday Premiums

• Health Insurance (some plans at $0.00 per month)

• Dental Insurance

• Vision Insurance

• Onsite Fitness Room

• Excellent additional Benefit & Retirement Packages

• MN Paid Leave Program

• Employer Paid Short-Term Disability

Priority Final date to receive applications:
Wednesday, June 17 , 2026 at 4 pm

Minimum Qualifications of Education and Experience:

High School Diploma or G.E.D.; 3 or more years of relevant experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Regular and reliable attendance is a necessary component of job/position.

Required License (s):

Valid Driver's License

Nature of Work:

Under the general supervision of the Communications Supervisor, the Dispatcher performs specialized work in receiving emergency calls for service and dispatching the appropriate police, fire, and EMS, as required. Using highly technical computer aided dispatch systems (CAD) and multi-channel radio/paging consoles, the Dispatcher must act quickly, efficiently, calmly, and accurately to process incoming emergency calls and dispatch and coordinate emergency responder resources.

Dispatchers are expected to observe all local, state, and federal laws as well as established policies and guidelines that direct them in meeting department service requirements.

Level of Decisions

Positions in this classification perform tasks to accomplish the defined goals related to communications and corrections operations. Employees have limited latitude in the technology or process used but may require unique application of technical processes or systems to determine solutions.

Direction Received/Provided:

Incumbents apply procedures and standards to specific situations, and work under given general direction as to how the objectives and goals are achieved. Incumbents may guide and train temporary employees, and/or regular employees; troubleshoot problems and issues commensurate with relevant experience; and instruct others in work methods and procedures.

Knowledge,

Skills and Abilities

Required:

• Customer service principles;

• Ability to speak clearly and concisely over the radio and telephone;

• Ability to deal courteously, tactfully and professionally with the public reporting emergencies and seeking information or filing a report;

• Ability to take and transmit clear and complete direction and information;

• Ability to analyze situations quickly and make sound decisions in emergency and routine situations;

• County geography/ability to use maps;

• Recordkeeping principles;

• Efficient keyboarding;

• Computers and related software applications;

• Remaining calm in stressful situations;

• Using computers and related software applications;

• Oral and written communication sufficient to exchange or convey information and to provide and receive work direction.

Persons with Disabilities:

The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.

Physical Demands and Work Environment:

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:
This is a semi-sedentary in nature position performed within the Communications Center. Acute hearing and vision, memory recall, manual dexterity, ability to distinguish colors used on maps and consoles, and clear articulate speech are needed to perform the essential duties of this position. Frequent turning/twisting, reaching, grasping and pinching. Incumbents will be working on equipment such as 911 systems, 2-way radio, head sets, telephones, copy and fax machines.

Decisions must be made quickly with little margin of error and the consequences are usually seen immediately. Work involves the operation of multiple computer…