Field Support Representative II

** Overview*
* Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office.  The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).

NOTE:

This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle.  Business travel expenses will be reimbursed.

** Responsibilities*
* ** CUSTOMER SERVICE*
* · Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

** MAIL/PACKAGES/POUCHES*
* · Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.  Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.

· Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

· Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.  Log and deliver incoming overnight packages within established time frames.

· Log outgoing and incoming items as required and review for accuracy/completeness.

· In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner.  Secure necessary signatures and documentation to confirm delivery.

** SUPPLIES/COPYING/FAXING/ADMINISTRATION*
* · Organize and distribute supplies to client.  Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).

· Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

· Estimate runtime on the small to medium photocopy jobs.  Check all copies produced for quality and accuracy.  Produce bound copies of work when requested. Deliver and pick up copy jobs.

· May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

· Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.

· Perform other administrative duties from inserting, copying and photocopying to faxing as needed.

· Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

** May possibly perform any of the following functions at the direction of the Site Manager:*
* · Set up and maintain client's kitchen areas and conference rooms, order food and make coffee.

· Provide reception work such as answering telephones, taking messages and greeting visitors.

· Move boxes, supplies or furniture; replace light bulbs.

· May be requested to perform document scanning.

· Prepare outgoing items for shipping.

· Additional responsibilities that other employees at that site do not perform.

May prepare reports in order to measure productivity and prepare billing charges.

** Qualifications*
* + High school diploma or equivalent

+ 1-3 years' experience working in a mailroom or professional office environment.

+ Capable of performing the basic job functions under general direction.

+ Basic knowledge of metering, weighting, logging and other shipping procedures.

+ Basic computer skills required.

+ Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.

+ General supervision and instructions given for routine work and detailed instructions given for…