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Software Licensing Specialist w​/Flexera Implementation - Technical Support

Job in Austin - Travis County - TX Texas - USA , 77554
Other locations: 77554
Listing for: Peopleplustech
✔ Verified email
Full Time position
Listed on 2024-03-05
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    IT Specialist, IT Support, Tech, Technical Support
Salary/Wage Range or Industry Benchmark: 50 - 80 USD Hourly USD 50.00 80.00 HOUR
Job Description & How to Apply Below
People Plustech is urgently looking for Software License Specialist w/ Flexera Implementation (US Citizen)
Qualifications and requirements:
  • Software Licensing Enquiries:
    Respond to ad-hoc software licensing Enquiries and requests from end users and stakeholders Proficiency in the React framework is highly desirable. You will leverage your experience with React to build responsive and scalable web applications, making use of its extensive library of reusable components.
  • Software Requests:
    Manage Software Requests and end user communication from request of software through closure of the request ticket. Confirm that software has been received and deployed to the requested device and/or assigned to the correct user. Manage all software requests globally within the ITSM Tool (Service Now, BMC Remedy/Others) utilizing the predetermined software catalog and software request management processes designed and implemented.
Position Requirements
Bachelor, 3+ Years work experience
  • SAAS Portal Management:
    Once portal access is configured the portals will be actively managed at the start of Managed Services to assign/unassign users licenses and provide license optimization scenarios.
  • Software Catalog management:
    Accenture will be responsible for updating the entries in the catalog and contacting the responsible team for the ITSM Tool in order to make those updates effective.
  • License Desk Monthly Reporting:
    Reporting of monthly amount of requests with potential recommendations of improvement. Accenture will interact with end users and business approvers to resolve software request tickets.
  • License Procurement Support:
    Provide software procurement support for the in-scope publishers by providing recommendations and/or requesting quotes from the procurement team and re-sellers for a cost of < 25k$.
  • Software metering and harvesting:
    Monitor software usage and request software uninstallations through ITSM Tool in order to uninstall and re-use software licenses, if metering capability is available.
  • License Re-harvesting:
    Actively extract the SAAS portal user data to identify Leavers/non-usage for > 90 days and remove the users thereby adding to cost avoidance
  • CMDB Reporting:
    Actively monitor that the SAM system and Software Scanning tools (Example-Big Fix/Flexera/etc) is updated with CMDB data and call out for the percentage of data that is not reflecting so that next steps can be carried out to keep the data updated.
Competitive salary awaits!!!
If you have skills and experience, send your CV below.
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Peopleplustech
Contact Phone: 09984232517
Preferred method of contact: Email with CV via Application Box below.
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