Desktop Support Specialist

Job Posting

Title:

Desktop Support Specialist

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- Hiring Department:

Technology Resources

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- Position Open To:

All Applicants

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- Weekly Scheduled

Hours:

40

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- FLSA Status:

To Be Determined at Offer

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- Earliest

Start Date:

Ongoing

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- Position Duration:

Expected to Continue

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- Location:

UT MAIN CAMPUS

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- Job Details:

General Notes

At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support. For more information on Technology Resources, please visit: (Use the "Apply for this Job" box below)./trecs

Purpose

To provide desktop support and general IT services to a user base of technical and non-technical customers in an administrative and academic environment.

Responsibilities

* Provide end-user support and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance.

* Provide customer-focused desktop support for faculty and staff using strong interpersonal and customer service skills. Coordinate customer needs with existing central IT service offerings.

* Support mainstream software applications, including Office. Maintain inventory, manage life cycle processes, develop hardware specifications, and administrative tasks as needed. Record and track support requests using Service Now.

Required Qualifications

* Must have at least two years' experience providing desktop support in an enterprise environment.

* Experience with enterprise tools like Active Directory, Ivanti, Bomgar, Lan Rev, MDT, and remote desktop. Ability to work in a team environment and on your own.

* Ability to coordinate or manage projects.

* Ability to prioritize workload based on criticality of request.

* Ability to handle stressful situations and keep your composure and professionalism.

* Excellent communication skills, ability to talk technical when needed, but able to relay technical information to non-technical customers.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

* More than two years' experience, A+ , Microsoft or Apple certifications.

* Shown ability to manage over 200 systems.

* Ability to use Power Shell or other scripting language.

Driving Required

No

Salary Range

$54,000 + depending on qualifications

Working Conditions

* This position is located on the UT campus.

* Keyboard

Work Shift

Monday - Friday, 8:00 AM - 5:00 PM

Required Materials

* Resume/CV

* 3 work references with their contact information; at least one reference should be from a supervisor

* Letter of interest

Important for applicants who are NOT current university employees or contingent workers:
You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.

Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:
As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application.

The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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- Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for…