Onsite Help Desk Specialist – Senior IT Support; Austin
Listed on 2026-05-28
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IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
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Requirement details:
Internal job
Help Desk Support
State of Texas
Austin-TX-78701# Onsite
NOTE:
The working position is On Site.
The primary work location(s) will be at205 W 14th St, Austin, TX 78701
US Citizen and Green Card Holder Only
Looking for Local to Texas profiles
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
Total EXP:10+ years
Only US Citizen and Green Card Holder
Certifications Required :
CompTIA A+, ITF+, or equivalent
State client experienced profiles preferred
Job Description:
Provides front-line technical support by responding to calls and emails professionally and promptly. Collects and analyzes customer issues to determine the best resolution. Offers basic troubleshooting such as password resets, printer setup, break/fix guidance, website content updates, account creation, and hardware configuration during onboarding. Supports conference room A/V equipment and handles documented advanced configuration tasks. Ensures all support interactions are accurately logged, escalates issues when needed, and reports recurring trends to management.
Skills & Qualifications
Years
Required/Preferred
Experience
3
Required
Strong customer service across phone, email, and in-person channels
2
Required
Supporting users with varying technical skill levels
2
Required
Computer support and troubleshooting (Microsoft Office, Windows 10, Adobe, general systems)
1
Required
Active Directory experience
1
Required
Experience with cloud platforms (e.g., Microsoft Azure)
1
Preferred
Desire for career growth and advancement
1
Preferred
Desire for career growth and advancement (duplicate line)
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Thanks & Regards
Sekhar | Sr.IT Technical Recruiter
Tekwings LLC
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