Application Engineer

Job Summary

The Application Engineer focuses on administration, monitoring and maintenance of custom and/or third party applications, services and related infrastructure components. This individual will have demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners.

The Application Engineer embodies exemplary professional conduct, serving as an inspiring role model for peers while fostering collaboration and exercising influence with tact and efficacy to achieve shared objectives.

Under minimal supervision, this role maintains, monitors, and manages software application systems, services, and related information technology components. This position must support secure applications based upon requirements and must be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best practices, supporting testing efforts, and providing documentation while working with business partners. This role is also responsible for proactively providing project tasks and status updates.

This role will provide guidance to junior team members.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Application Support:

* Serve as the subject matter expert for applications used by UFCU staff and members.

* Take full ownership of key business applications, ensuring high availability, performance, and reliability through proactive monitoring and responsive support.

* Partner with business units to gather and analyze requirements, translating them into effective application solutions that align with organizational goals.

* Design, implement, and configure scalable application environments that support evolving business needs and technical standards.

* Install, configure, maintain and enhance SaaS and On-Premises application configurations to adapt to changing business processes and technology landscapes.

* Drive innovation by designing and implementing new features and enhancements that improve application functionality and user experience.

* Develop, optimize, and monitor automated workflows and batch processes to ensure consistent and error-free execution.

* Collaborate with third-party vendors to resolve issues, manage upgrades, and apply security patches in a timely and efficient manner.

Incident Management, Service Availability and Request Fulfillment:

* Demonstrate a high standard of service excellence by taking full ownership of incidents and driving effective resolutions.

* Conduct proactive capacity and performance planning to ensure systems appropriately meet customer demand

* Troubleshoot and resolve complex incidents and issues across diverse systems, ensuring minimal business disruption and meeting service level agreements (SLAs) while documenting application recovery procedures

* Perform regular disaster recovery testing and maintain supporting infrastructure and procedures to ensure the readiness of critical systems and business continuity during disruptions.

* Design and deploy effective monitoring solutions that minimize false alerts and enable rapid incident detection and response.

* Perform routine root cause analyses and implement corrective actions to prevent recurrence and enhance system reliability.

* Provide Tier 3 support for a broad range of client systems and peripherals, including end-user devices, scanners, and specialized printers.

Demonstrates a commitment to working effectively as a team and to ongoing self-development:

* Participate in after-hours systems support activities an on-call rotation to ensure 24/7 application support and rapid incident response.

* Stay current with emerging technologies and industry trends to inform strategic decisions and technical improvements.

* Pursuing…