Business Process Leader, Reporting

Business Process Leader, Reporting A day in the life Process Design and Governance

• Lead and participate in regional and national working groups to define reporting and operational requirements, agree on data standards, and drive process design initiatives.
• Engage cross-functional teams (operations, finance, IT, sales, client services, etc.) to map current state, design future workflows, and produce requirements and acceptance criteria.
• Develop and enforce process governance standards for reporting, including change and approval workflows.

• Maintain reporting intake channels; apply triage and prioritization rules to ensure requests are logged, contextualized, and routed into the backlog or operational queue.
• Participate in backlog refinement, sprint planning, acceptance testing and release preparation.
• Manage in-flight work and program status for active reporting requests and enhancements; track progress, coordinate dependencies, identify and escalte blockers, and ensure timely handoffs to delivery teams.
• Coordinate across teams during sprints/releases to ensure deployment readiness and post-release stabilization; maintain transparent communication to stakeholders.
• Build and maintain strong relationships with regional representatives, business leaders, technical teams and the Data Insights & Reporting COE to surface issues, recommend scalable solutions and manage change impact.
• Communicate status, risks and recommendations clearly and professionally to stakeholders at all levels.
• Apply change‑management principles in all stakeholder interactions to foster adoption and cross‑departmental alignment.
• Develop an effective team; foster a collaborative, innovative team culture, build strong working relationships, hire skilled talent and manage workloads appropriately.

• Serve as the primary point of contact for reporting and analytics users; triage incoming requests, validate intake, enforce SLAs, and ensure requests are routed appropriately.
• Act as first responder for analytics incidents (access, data, report failures); assess scope and business impact, coordinate immediate remediation with technical teams, communicate timely status to stakeholders, and lead post‑incident reviews and follow‑up actions.
• Provide dedicated regional support and escalation coverage; manage regional escalation paths and response expectations.
• Test reported bugs, validate enhancements, and perform QA on new or changed reports pre- and post-release to confirm accuracy.
• Serve as the subject‑matter expert for Epic reports: understand available reports and outputs, consult with stakeholders on Epic's role in the broader reporting ecosystem, triage and prioritize ad‑hoc requests, and configure Epic reports to meet requirements.
• Create and maintain clear, authoritative documentation explaining report logic, UX, data sources, calculations, and use cases to ensure consistent interpretation and consumption.
• Maintain accurate records of use cases, escalation scenarios, and decision logs to enable continuity of service and inform prioritization.
• Produce and preserve procedures, SOPs, release notes, roadmaps and quick‑reference materials to support onboarding and operational consistency.
• Design and deliver regional orientation and role‑based training programs (workshops, demos, office hours); track regional completion and proficiency; tailor materials by region and role; and iterate content based on feedback.

• Apply process‑improvement best practices and data governance principles to identify root causes, prioritize opportunities, and implement solutions that increase efficiency, quality and consistency.
• Design and implement controls, QA processes and KPIs to monitor end‑to‑end reporting performance and sustain improvements.
• Identify systemic problems (data, platform, design) and escalated with reproducible steps and recommended next actions.
• Serve as a liaison between business users and technical teams (internal and COE); translate business needs into system requirements, validate technical solutions, and ensure implementation partners have needed context.
• Rec…