Principal Consultant

Reporting to: Senior Manager, Consulting

Function: Consulting, Customer Experience (CX)

The Principal Consultant is Aurigo’s highest-impact individual contributor consulting role—the visible standard the broader consulting team is being developed toward. You are a trusted advisor. Customers describe you as a partner who improved how they operate, not a vendor who configured their software.

This role exists because Aurigo’s consulting practice is moving from a requirements-driven model to a functional consulting model where consultants own the business solution and drive outcomes. Training can describe that standard. You demonstrate it.

You sit within Aurigo’s CX Consulting function, reporting to the Senior Manager, Consulting. You are the senior consulting presence on complex engagements—Mega Gov, Federal, and demanding DOT implementations. On AI-native engagements, you lead the customer-facing side of the consultant-FDE partnership, owning business process, change management, and executive relationships while Forward Deployed Engineers build technical solutions alongside you.

All roles are Individual Contributor. Aurigo invests in deep expertise at every level of the IC track.

• Lead end-to-end discovery workshops on complex engagements for DOTs, Mega Govs, and Federal agencies
• Build and own the full consulting deliverable suite: CBI Profiles, Real Value Maps, Stakeholder Analyses, Change Assessments, and Success Criteria
• Present value narratives to executive sponsors in their language, connected to outcomes they care about
• Run gap diagnostics independently—distinguish product, configuration, and change management gaps and drive the right recommendation without escalation
• Secure and maintain executive access throughout the engagement lifecycle

• Lead consulting work streams on the most complex Masterworks implementations across Plan, Build, and Maintain product lines
• Apply and enforce the Customization by Exception standard; push back on unnecessary customization, offer the better path, and own the business case when customization is genuinely required
• Lead the business process transformation conversation; help customers see how they need to work differently, not just how Masterworks works
• Drive change management planning and own adoption outcomes alongside the CSM and PM
• Apply AI tooling fluently and guide customers through what AI-native delivery means for their programs

• Lead the customer side of consultant-FDE engagements—own the relationship, business context, and value narrative
• Translate between customer business needs and FDE technical solutions; ensure what gets built connects to committed value
• Represent the customer’s change management and adoption reality to FDE; ensure solutions are deployable, not just buildable

• Demonstrate all six consulting competencies visibly in every engagement; your daily practice is the standard the team develops toward
• Debrief with Senior Consultants after key sessions; make your thinking visible and transferable
• Contribute directly to the consulting excellence framework; your instincts and practices inform what gets codified
• Participate in consultant and IC hire evaluation; help define and assess the standard

• Your engagements deliver through configuration wherever possible; where customization is required, you’ve made the explicit business case
• Consultants who work alongside you are asking better questions and running better sessions six months later
• Your consulting deliverables—CBI Profiles, RVMs, Change Assessments, Success Criteria—are the north star of every engagement you touch
• You lead AI vision conversations with customers, helping them see what their capital programs look like when AI handles repetitive work
• You resolve complex customer situations independently—including when the right answer is to challenge what was asked for

• 10–12+ years in functional consulting, business transformation, or senior implementation roles with a track record of advisory work at the executive level
• Demonstrated consulting…