Sr. Manager, Global Deal Desk

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At Logic Monitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at Logic Monitor, check out our Careers Page.

What You'll Do:

Logic Monitor is the AI-first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. Logic Monitor also boasts high employee satisfaction. We have been certified as a Great Place To Work, and named one of Built In's Best Places to Work for the seventh year in a row!

We're seeking a Senior Manager, Deal Desk to lead complex enterprise deal strategy while driving scalable processes, governance, and systems that accelerate revenue growth. Reporting to the Sr. Director of Revenue Operations, this role serves as a trusted advisor to Sales leadership, influencing commercial strategy, optimizing deal outcomes, and shaping enterprise-wide revenue operations.

Hybrid:
This role is based in our Austin office with a hybrid in-office schedule.

Here's a closer look at this key role:

Strategic Deal Leadership

* Lead strategy and execution of complex, high-value deals aligned to business and revenue goals.

* Advise senior Sales leadership on deal structure, pricing, risk mitigation, and enterprise negotiations.

* Serve as an escalation point for high-risk, business-critical transactions while balancing revenue growth, profitability, and customer outcomes.

* Partner with Legal and Finance to remove blockers, manage risk, and ensure revenue recognition compliance.

Deal Structuring & Execution

* Partner with Sales to structure deals that align with pricing guidelines, discounting policies, and commercial standards

* Assemble, review, and quality-check order forms and commercial documentation for accuracy and completeness

* Coordinate cross-functional approvals across Finance, Legal, and GTM leadership, ensuring efficient deal progression through the approval lifecycle.

* Conduct final review of all deals prior to execution, serving as the last line of quality control before signature

* Support the pricing and commercial sections of RFP/RFI responses in partnership with Sales

Process, Systems & Strategic Initiatives

* Drive strategic automation and process improvements that reduce friction, accelerate cycle times, and scale across the organization.

* Work with CPQ transformation leads to defining CPQ system architecture,  pricing rules, and approval workflows, leading initiatives that expand capability and adoption.

* Develop playbooks, templates, and SOPs that empower the sales team while maintaining oversight on strategic deals.

Cross-Functional Collaboration & Enablement

* Collaborate with Sales Operations, Rev Ops, and Finance to align strategy, standardize operations, and share insights across teams.

* Partner with GTM leadership to improve forecasting accuracy and operational visibility across the revenue lifecycle.

* Lead enablement initiatives for Sales on pricing, product packaging, and commercial best practices.

* Drive actionable recommendations to optimize revenue strategy and deal outcomes, influencing enterprise decision-making.

Governance, Policy & Analytics

* Own pricing models, discounting guidelines, and approval matrices, proactively identifying policy gaps and driving updates as the business scales.

* Track and analyze deal desk metrics cycle time, discount rates, win/loss trends, and approvals, to provide insights that inform executive decisions.

* Partner with leadership to translate deal insights into strategic recommendations that enhance revenue performance and commercial effectiveness.

AI-Enabled Deal Strategy

* Design and scale AI-enabled workflows that improve seller productivity, deal quality, approval consistency, and deal cycle times.

*…