Business Systems Analyst

## Business Systems Analyst Apply remote type:
Hybrid locations:
Austin, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
JR102695#
** Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of Big Commerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.

We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

Big Commerce is seeking a
** Business Systems Analyst
** to serve as a key partner between business and technology across critical back-office platforms and processes. Reporting to the
** Senior Director, Enterprise Architecture**, this role will help support scalable, efficient, and well-governed business processes and system solutions across functions such as
** Marketing, Revenue Operations, Finance, Accounting, and Customer Operations**.This individual will work across a broad systems landscape that includes platforms such as
** Marketo, Zuora Billing and Rev Pro, Intacct, etc**. The ideal candidate brings strong business analysis skills, business process knowledge, and the ability to translate cross-functional business needs into clear requirements, process improvements, and system solutions.

This role is ideal for someone who thrives at the intersection of business process, systems thinking, stakeholder collaboration, and delivery execution.

Big Commerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry
** What You’ll Do
*** Serve as a liaison between business stakeholders and technology teams across back-office functions and enterprise systems
* Partner with teams across Marketing, Revenue Operations, Finance, Accounting, and Customer Operations to understand business needs, challenges, and priorities
* Gather, analyze, validate, and document business and functional requirements
* Document current-state and future-state business processes, workflows, and system interactions
* Translate business needs into user stories, requirements, process maps, and supporting documentation
* Facilitate discovery sessions, workshops, and stakeholder meetings to align on requirements and solutions
* Work with architects, administrators, developers, QA, and vendors to support solution design and implementation
* Help define system and process improvements that support scalability, efficiency, and data quality
* Support user acceptance testing by developing test scenarios, coordinating business participation, and validating outcomes
* Assist with release readiness, documentation, and training for system or process changes
* Help prioritize incoming business requests and support tradeoff discussions across competing needs
* Contribute to application and process improvement roadmaps
* Support integration and cross-system analysis, including process impacts and dependencies
* Partner with third-party vendors and implementation teams where appropriate
* Assist with effort estimation, implementation planning, and business readiness activities
** Who You Are
*** 3+ years of experience as a Business Analyst, Business Systems Analyst, or similar role
* Experience working between business…