Operations Supervisor

Primary Responsibilities and Key Deliverables

Manage and supervise daily operational activities, responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and look for opportunities to expand systems.

Carry out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organize the budget of the company in collaboration with the director. Be familiar with a variety of the field’s concepts, practices, and procedures.

Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others.

• Total knowledge of the company services and products
• Select, train, assign, schedule, coach, counsel, and discipline employees
• Assist with recruiting efforts by interviewing applicants for opening positions
• Responsible for all aspects of the execution and delivery of company services and products to customers, while keeping the minimum quality standard established by the company
• Responsible for employee’s satisfaction and retention
• Responsible for job revenue and profitability
• Plan and review compensation actions; enforce policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems, and assist to perform internal audits
• Comply with assigned budget; schedule expenditures; analyze variances; initiate corrective actions
• Implement, and enforce policies and procedures; comply with processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by following, and enforcing standards and procedures, complying with legal regulations
• Resolve employee concerns and collaborate with Project/Operations Manager and Human Resources on escalating employee issues
• Update job knowledge by participating in educational opportunities and trainings
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, and contract labor
• Perform building walk-through and quality control inspections
• Run a safe, injury/accident free workplace
• Document and report any injury/accidents to immediate supervisor, and Human Resources Department
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with Project/Operations Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reducing sub‑rental expenses
• Communicate with safety department to ensure all processes remain compliant with OSHA and other governmental regulations
• Attend project status meetings with Operations Manager and Management as needed
• Other duties as directed

• Leadership
• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget acknowledge and understanding
• Critical Thinking and Problem-Solving Skills
• Planning and Organizing
• Communication Skills
• Persuasi…