BIA - CT Personal Lines Customer Service Manager

BIA - CT Customer Service Manager page is loaded## BIA - CT Customer Service Manager locations:
55 Nod Road, Suite 5 Avon, CT 06001:
1450 Southford Road, Unit 3, Southbury, CT 06488time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R01654
** Connecticut Agency Customer Service Manager -*
* ** Bearingstar Insurance | A Member of the Arbella Insurance Group
** Bearingstar Insurance is a leading property and casualty provider in MA and CT, writing over $100M in premium with a strong Personal Lines focus. We offer competitive salaries, bonuses, excellent benefits, and strong development programs — all within a dynamic culture that blends independent agency feel with the resources of a large parent company.

We are currently looking for a motivated and self-driven individual to join our team as a Customer Service Manager in Connecticut.
** Primary Function
** The Customer Service Manager provides strategic and frontline leadership to Bearingstar's CT Customer Service Department, including direct management of our Agency Team Managers overseeing 35+ Customer Service Professionals across 5 CT locations. This role requires close collaboration with the Director of Customer Service, MA service managers, sales teams, and functional managers to develop and maintain an Agency-wide playbook that drives consistency and supports profitable growth.
** Key Responsibilities
*** Manage CT Office Managers and provide leadership across all CT service functions
* Develop and implement "Best in Class" processes to deliver consistent, exceptional customer service
* Analyze department performance; establish and monitor critical metrics such as client retention, loss ratio, premium growth and other key performance standards
* Act as the face of Customer Service when partnering with internal and external customers to ensure continuous improvement of the customer experience
* Partner with senior management to create and execute tactical business plans aligned with company strategy
* Lead regular team meetings to reinforce Bearingstar's value proposition and drive performance improvement
* Train Team Managers on Renewal Reviews and identifying sales opportunities
* Champion learning and development initiatives for both Team Managers and frontline employees, identifying skill gaps, supporting ongoing training, and fostering a culture of continuous growth
** Qualifications
* * Candidates must be motivated, goal-oriented self-starters with strong interpersonal and communication skills and the ability to lead in a team environment. 3–5 years of progressive Customer Service leadership experience required;
Personal Lines insurance experience a plus.

If our core values —
* Employees, Customers, Trust, Diversity & Inclusion, Performance, and Citizenship* — align with yours, we'd love to connect.

Our current reasonable and good faith estimate of the annual salary range for this position is approximately $110,000 - $140,000 based on a variety of factors including, but not limited to, relevant skills and experience.

Our work schedule is 37.5 hours per week. In addition, you are eligible for a management bonus program, exceptional benefit and wellness programs, career development, and much more.

Please note:

The advertised pay range is not a guarantee or promise of a specific wage.locations:
55 Nod Road, Suite 5 Avon, CT 06001time type:
Full time posted on:
Posted 30+ Days Ago
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