Technology Support Coordinator

Technology Support Coordinator

Job : 322342
Location: Estrella Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$27.02 - $35.13/hourly, DOE

Grade

115

Work Schedule

Monday - Friday, 8am - 5pm
Summer

Hours:

Monday - Thursday, 7am-6pm

Schedule is based on the operational needs of the department and EMCC

To best serve the students, department, and college, this position is fully in-person

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Estrella Mountain Community College (EMCC) is hiring a Technology Support Coordinator. This position is a critical technology support role that will serve as the helpdesk lead for the campus. Additionally, this position will assist the department leadership with project management, planning, process improvement, and the student laptop checkout program.

Essential Functions

25% - Manages helpdesk, including ticketing system and phone coverage to ensure that support is available to the campus community when it is needed and during normal business hours. Manages and assigns tickets for all requests that are submitted to the Technology Services managed queues in the Maricopa Helpdesk. Reviews analytics for trends and patterns to identify opportunities for increased efficiency, proactive service, and other improvements.

20% - Manages department projects in coordination with the Technology Support Supervisor to ensure tasks and action items are completed on schedule by assigned technicians. Coordinates project communication and documentation efforts.

20% - Develops end-user training materials to support campus users of systems. Develops how-to documents and training that users can refer to when using technology. Analyzes trends in support requests and problems in order to prioritize the creation of user materials to have the biggest impact on user training needs.

15% - Oversees and manages user account support processes for college employees, including in Azure AD and Cisco DUO. Ensures that processes and procedures are followed to verify identities. Provides guidance to the campus on changes in policies that may affect their ability to log in to systems or access resources.

10% - Manages equipment checkout program for both student laptop checkouts and employee equipment…