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Desktop support technician

Job in Baden-Baden - Germany
Posted by Excis
Full Time position
Listed on 2020-06-17
Job specializations:
  • IT/Tech
    IT Specialist, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Job details,

-To provide technical support; answering support queries either onsite or via phone of e-mail
- To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of Computer equipment by providing necessary training and advice.
- To escalate more complex service issues to the relevant IT personnel.
- Troubleshooting & Problem Solving of Workstation related problems
- Maintaining Asset Register of all IT equipment in IS Workshop and Department
- Implement, managing and maintaining Workstations 7/8/10
- Implementing & Support of MS Office 2000-2013 products
- Proficient in MAC Support
- Installation and Support of Network & Local Printers
- Required to work long hours from time to time
- Basic MS Active Sync & Blackberry knowledge
- Setups of iPad, iPhone and Android devices
- Ability to do remote support (Tools will be provided)

ESSENTIAL SKILLS:
Behavioural – Outstanding Client Service Skills
Technical –   at least 3 years of experience in Desktop Support; Diploma in IT or A+/N+ certification

LANGUAGE SKILLS:
1. English: C1 or C2
2. German: C1 or C2

Job location: Walldürn, Germany and  Marktheidenfeld  Germany
Position Requirements
Masters, 3 to 4 Years work experience
- Proficient in MAC Support
- Desktop support (hardwaré&software)
Required Language Skills:
  • German - Good
Contact Information
Contact Name: Excis
Preferred method of contact: Email with CV via Application Box below.
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