Success Engineer

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI  the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

Success Engineers represent Veeam’s deepest technical bench and operate as a specialized overlay function supporting eligible accounts in close partnership with Customer Success Engineers (CSEs), Customer Success Specialist (CSSs), and Sales teams. This role is designed to be pulled into customer engagements when advanced product expertise or domain depth is required to accelerate outcomes, derisk adoption, or support complex expansion opportunities.

The Success Engineer team is intentionally multidimensional and will include:

• Product focused specialists across Kasten, VDC, Vault, and the broader Veeam Data Platform (VDP), and
• Domain experts spanning Security, Cloud, and AI.

Success Engineers blend deep technical credibility with strong customer facing and consultative skills. They engage directly with senior customer stakeholders—including CIOs and CISOs—to assess resilience posture, guide solution design, and influence long term roadmap strategy. By amplifying Veeam’s technical authority, Success Engineers help ensure customers realize maximum value while enabling Sales and CSE teams to operate with greater focus and efficiency.

• Serve as a technical overlay to CSEs and CSSs, providing specialized expertise when advanced product or domain depth is required.
• Lead solution design reviews, customer readiness assessments, and risk or maturity modeling engagements across the Veeam Data Platform.
• Engage directly with CIO and CISO stakeholders on resilience posture, risk exposure, and longterm data protection and modernization strategies.
• Support security, cloud, and AI led expansion motions in partnership with Sales and CSE teams, helping shape technical strategy and customer narratives.
• Monitor telemetry, inspection signals, and maturity indicators (e.g., DRMM where applicable) to identify risk, optimization opportunities, and expansion signals.
• Validate architectures and designs to derisk adoption and accelerate time to value.
• Align tightly with Sales Engineering teams on required deliverables and engagement strategy, enabling Sales to remain focused on presales motions while Success Engineers support post sale depth and continuity.
• Operate as a pooled specialist resource across Enterprise and Commercial Named accounts (generally $100K+ ARR), with coverage models aligned to demand and specialization.
• Amplify Veeam’s technical authority in customer conversations by translating complex technical concepts into clear, outcome oriented guidance.

Note:

Success Engineers are not the primary owners of onboarding or renewals but provide targeted support where advanced technical involvement materially improves outcomes.

• 5+ years of experience in advanced technical or architecture roles (e.g., Security Engineer/Architect, Cloud Solution Architect, Platform Engineer, MLOps/ ML Engineer).
• Strong depth in at least one product area (Kasten, VDC, Vault, or VDP) or one domain area (Security, Cloud, AI), with the ability to collaborate across specialties.
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; advanced degree preferred.
• Relevant industry certifications (e.g., CompTIA Security+, CISSP, cloud or platform certifications); VMCE preferred or willingness to complete post-hire.
• Demonstrated ability to engage senior technical and executive stakeholders (CIO/CISO) on risk, resilience, and strategic roadmaps.
• Hands‑on experience with solution design, proofs of concept, telemetry analysis, and maturity or risk…