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Mobile Device Helpdesk Specialist
Job in
Baltimore, Anne Arundel County, Maryland, 21231, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
- Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users
- Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
- Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures
- Responsible for processing and distributing all end users wireless invoicing and personal usage summary
- Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned
- Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades
- Provide technical assistance for all wireless equipment
- Other job-related duties as assigned
- Android/IOS, MDM Mobile Device Manager, asset management, Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
- Service desk software (opening, documenting, closing, follow up on service calls).
- Troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.
- Using Email/ Scheduling:
Microsoft Outlook 2013, 2016. - Active Directory including troubleshooting PC and Microsoft hardware or software.
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