Tier 1 Helpdesk Support

The Maryland Department of General Services (DGS) is seeking a Tier 1 Helpdesk Support Specialist to provide frontline technical support and centralized application assistance for DGS enterprise systems.

• Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.
• Proficiency in using CRM or ITSM tools (e.g., Service Now, Fresh Desk, Jira, Confluence or similar) for tracking and managing support requests.
• Working knowledge of enterprise systems such as Ivalua, or similar financial/ERP systems, including user support and basic troubleshooting.
• Proficiency in Google Workspace and Microsoft Office products and applications.

• Tuition reimbursement for those who qualify.
• Flexible work schedules and telework opportunities for many positions.
• Free mass transit in Baltimore & Annapolis.
• Generous paid leave that increases with years of service.
• Paid holidays.
• Health coverage with low out-of-pocket costs.
• Employee & employer contributory pension plan.