Service Desk Technician

Our customer is seeking a Service Desk Technician to join their team of 7 in daily support of their environment. The ideal candidate will have experience working on a service desk and experience supporting windows, MECM/Intune experience for endpoint management, experience troubleshooting and supporting MAC devices, and any experience supporting AV Equipment would be a nice to have. Someone with experience providing hardware support and assisting in higher tier ticketing would be a great candidate.

Apple hardware cert is a nice to have in this role as well as this group does support apple hardware repairs. This team is end user facing, so candidates need to be able to communicate well on the phones, documentation experience and experience working through a ticketing system are must haves. This customer works with Service Now as their ticketing system.

Any experience supporting Linux would be a big plus.

• Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience.
• 5+ years work experience in a related field.
• Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
• Excellent customer service and communication skills.
• Ability to effectively prioritize and execute tasks in an interrupt-driven environment.

This is a Contract to Hire position based out of Baltimore, MD.

The pay range for this position is $23.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Baltimore, MD.

This position is anticipated to close on Jun 5, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.