Field Services Technician​/Engineer and Customer Support Executive

Fulcrum Pvt Ltd is looking for a " Field Services Technician/Engineer & Customer Support Executive " for our leading client.

• Provide excellent customer service to farm operators and ensure customer satisfaction.
• Travel to poultry farm sites to troubleshoot and maintain hardware installed on feed silos, poultry houses, and other farm infrastructure.
• Resolve customer complaints and technical issues within defined timelines.
• Troubleshoot and manage on-site hardware devices including Mini PCs, Intel Real Sense depth cameras (D455), TAPO cameras, and thermal cameras.
• Perform physical tasks such as disabling Secure Boot via BIOS, reconnecting cables, adjusting camera angles on silos and ceilings, and verifying device functionality.
• Coordinate with remote engineering teams to verify camera feeds, diagnose connectivity issues, and confirm fixes after on-site interventions.
• Follow step‑by‑step technical guidelines for device setup, reboot procedures, and camera configuration.
• Manage, escape, and follow up on issues with the concerned department when required.
• Proactively learn and utilize company dashboards, tools, and monitoring systems.
• Maintain professional communication standards across all channels.

• Mini PCs (HP) – Installed on feed silos; BIOS configuration, reboots, Secure Boot management.
• Intel Real Sense D455 Depth Cameras – Mounted on silos; USB connectivity, stereo module & RGB verification.
• TAPO Cameras – Installed in poultry houses; power checks, Wi‑Fi signal troubleshooting, factory resets.
• Thermal Cameras – Mounted in poultry houses; ceiling visibility adjustments and angle corrections.
• Peripherals – HDMI monitors, USB keyboards & mice for on‑site BIOS access.

• Basic knowledge of computers and networking fundamentals.
• Minimum 1+ years of relevant experience in IT support or a related field.
• Familiarity with Linux terminal commands (e.g., lsusb, modprobe) is a plus.
• Basic understanding of electrical work and hardware setup.
• Fluency in English (speaking Urdu is preferred).
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team.
• Willingness to travel to farm locations in Maryland and surrounding areas as needed.
• Comfortable working in outdoor/farm environments, including near feed silos and poultry houses.
• Flexible and adaptable to changing work environments and on‑site requirements.
• Strong problem‑solving, analytical, and customer‑handling skills.