Job Description & How to Apply Below
About Us
Observe.
AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.
AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like Door Dash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.
Why join us
, we're redefining how businesses connect with their customers through cutting-edge AI. Our platform empowers enterprises to transform contact center operations with intelligence, automation, and actionable insights, helping some of the world's most recognized brands deliver exceptional customer experiences.
Joining Observe.
AI means becoming part of a high-growth, innovation-led company where technology is not just an enabler, it's the foundation of everything we build.
As a System Engineer , you will play a critical role in powering the infrastructure that keeps our teams productive, secure, and scalable. This is far more than traditional IT support. You'll be at the intersection of automation, infrastructure reliability, security, and modern workplace technology, helping build seamless internal systems that support a fast-paced global organization.
If you enjoy solving complex infrastructure challenges, automating away repetitive tasks, strengthening enterprise security, and working with modern cloud and workplace technologies, this role offers the opportunity to make a meaningful impact every day.
What you'll be doing
Automation Strategy: Design and implement sophisticated automation for IT workflows to eliminate repetitive manual processes and enhance operational speed.
Infrastructure Management: Develop comprehensive metrics dashboards to monitor and manage global systems and infrastructure, ensuring strict adherence to company guidelines and SOPs.
Systems Availability: Proactively maintain the highest levels of system and infrastructure uptime to support a fast-paced, global organization.
Performance Optimization: Monitor and test application performance for potential bottlenecks, collaborating directly with engineering teams to architect and implement robust fixes.
Security & Resilience: Strengthen enterprise security, Business Continuity Planning (BCP), Disaster Recovery (DR), and infrastructure redundancy strategies.
Custom Engineering: Develop and maintain specialized scripts aimed at maximizing system efficiency and minimizing human intervention time across various technical tasks.
Cross-Functional Collaboration:
Engage with diverse technical and business teams to ensure the seamless integration of tools and consistent adherence to security measures.
Systems Design: Actively participate in the architectural design of IT information and operational support systems to power a scalable workplace.
Advanced Support: Provide expert-level technical escalation and support to the End User Computing (EUC) team to maintain high service quality.
What you bring to the role
Experience with scripting and automation skills (e.g., Bash, Python, Poweshell etc.)
Possess knowledge and familiarity with Application Programming Interfaces (APIs).
Demonstrate proven expertise in systems planning, security principles, and best practices in general software management.
Experience with remote management and IT automation tools
Ability to implement monitoring tools and troubleshoot system issues to maintain high system availability and reliability.
Fair knowledge on awareness of security, audit, risk…
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