Enterprise Platforms and ITSM

Location: Bengaluru

Job Description:

We are looking for a skilled ITSM Enterprise Support Engineer to manage IT service management platforms enterprise applications and job scheduling systems
The role involves supporting service management processes maintaining platform stability and ensuring seamless execution of enterprise workflows and operations

Key Responsibilities:

Provide L2 support for ITSM tools primarily Service Now ITSM CMDB HRSD CSM modules
Manage service requests incidents problems and changes in alignment with ITIL processes
Support Service Now administration configuration including workflows forms reports and basic customizations
Maintain and update CMDB data ensuring accuracy and governance compliance
Support enterprise applications such as SAP environments functional technical coordination and basic troubleshooting
Provide operational support for Mainframe systems batch monitoring issue resolution job handling
Manage and monitor job scheduling tools like Auto Sys including job creation troubleshooting failures and dependency management
Perform root cause analysis and ensure timely resolution of production issues
Collaborate with cross functional teams for system integrations and incident resolution
Maintain SOPs knowledge base articles and platform documentation
Ensure platform stability compliance and adherence to SLAs
Preferred

Skills:

Technology->n-ITSM->Service Now-HRSD,Technology->n-ITSM->Service Now-GRC,Technology->n-ITSM->Service Now-ITOM,Foundational->Service Management->ITIL,Technology->SAP Basis Administration->SAP Basis Admin,Technology->Mainframe Technologies->Mainframe Technologies- ALL,Technology->Infrastructure
- Batch Scheduler->Autosys,Technology->n-ITSM->Service Now