Transition Advisor

Location: Bengaluru

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Transition Advisor to join our team in Bangalore, Karntaka (IN-KA), India (IN).
Transition Advisor

We are seeking an experienced Digital Workplace Transition Lead to manage end-to-end service transitions from clients or incumbent vendors into NTT DATA's India Delivery Center and/or global delivery model. This role requires strong expertise in transition governance, knowledge transfer planning, service readiness, risk management, stakeholder coordination, and offshore ramp-up-specifically for the Digital Workplace portfolio (Service Desk, EUC/Endpoint, Field Services, M365/Collaboration, Identity, Asset/CMDB, DeX, automation).

In addition to delivery transitions, the Transition Lead will play a key role in pre-sales transition solutioning, including transition approach design, estimates, transition plans, and presenting transition strategy in RFPs/orals to build client confidence.

1) Transition Planning & Strategy (Digital Workplace)
Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria.
Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality.
Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
Define RACI, communication plan, escalation matrix, and cross-tower dependency map
Drive integrated transition across workplace services:
Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)
2) Knowledge Transfer & Service Readiness
Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
Validate process mapping (AS-IS  TO-BE) and operational readiness (people/process/technology)
Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live
3) Governance, RAID & Risk Management
Own transition governance cadence: daily/weekly reviews, tower checkpoints, and Steer Co
Maintain RAID log, mitigation actions, and issue resolution governance
Monitor milestone adherence, escalate deviations, and manage corrective action plans
Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
Drive security, access, compliance, and change control readiness as part of go-live criteria
4) Resource Planning & Offshore Ramp-up (Workplace)
Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
Coordinate hiring/onboarding/training, shadow support, and role readiness
Drive shadow  reverse shadow  steady-state transition model with measurable capability checkpoints
Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)
5) Tools, Data & Reporting (Digital Workplace)
Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
Ensure operational runbooks, monitoring, and escalation paths are validated and tested
6) Financial & Commercial Oversight
Track transition effort/burn vs plan support transition financial governance
Ensure scope control, change management, and impact assessments for transition changes
Support cost modelling, ramp profiles, and assumptions for transition estimation and governance
7) Stakeholder Management (Client + Internal)
Act as the primary transition interface for client stakeholders
Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
Manage cross-time-zone communication (US/Europe/APAC) and maintain executive-level reporting
Ensure high confidence through structured…