Design Executive Director

Position: Experience Design Executive Director
Location: Bengaluru

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.
As an Experience Design Executive Director at JPMorgan Chase within Consumer & Community Banking (Cards), you lead experience design strategy to shape end-to-end user journeys across products and platforms. You guide cross-functional collaboration to integrate user needs, business objectives, and technical feasibility into design decisions. You serve as a strategic partner to senior stakeholders across Product, Technology, and Data & Analytics to align on priorities and delivery.

You define standards, frameworks, and processes that improve design quality and delivery consistency. You also lead and develop a team while maintaining accountability for design outcomes.

Job Responsibilities
Define and implement  experience design strategies  aligned with business objectives and customer needs
Lead, mentor, and develop a team of  designers and researchers , supporting growth, collaboration, and performance
Partner with stakeholders across  Product, Technology, and Data  to influence priorities and drive alignment
Establish and maintain  design standards, frameworks, and quality benchmarks
Apply  data insights and performance metrics  to inform design decisions and improve user outcomes
Promote  inclusive design and accessibility standards  across products and platforms
Drive adoption of  emerging technologies , including AI, to improve design workflows and outcomes
Ensure effective  delivery management , including prioritization, coordination, and execution across initiatives

Required Qualifications , Capabilities, and Skills
7+ years of experience or equivalent expertise in  user experience design , with focus on  interaction design and information architecture
Experience designing  complex platforms or digital solutions
Strong knowledge of  accessibility standards and inclusive design principles
Demonstrated experience  leading and developing design teams  in a global, matrixed environment
Ability to apply  data insights and analytical thinking  to design decisions
Strong  stakeholder management and communication skills , with ability to influence senior leaders
Knowledge of  industry trends, technologies, and design best practices

Experience with or exposure to  AI and emerging technologies  applied to design workflows

Preferred Qualifications , Capabilities, and Skills
Proficiency in  design tools such as Figma
Experience working in  Agile or Scrum environments
Exposure to  service design methodologies
Familiarity with  AI-assisted design, prototyping tools, or rapid concept development approaches
Strong  systems thinking approach  to design challenges