Bioinformatics Support Engineer

Seqera exists to advance science for everyone through software

We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow – open software that helps over 100,000 global scientists analyze and process data, with more power and flexibility than ever before.

Today, Seqera consolidates fragmented data and diverse computing resources into a unified platform. Our modern biotech stack is trusted by over 150 leading life sciences organizations. Empowered with modern software engineering, organizations conduct science faster, on larger datasets, and with more confidence. Seqera accelerates discoveries in an open world.

Would you like to be a part of a company with a bigger purpose and make it successful with your own ideas? If yes, keep reading!

We are looking for a Bioinformatics Support Engineer to join our Customer Experience team s is an ideal role for a recent graduate or early‑career bioinformatician who wants to jump‑start their career in production bioinformatics and scientific computing.

This is a support role - but not your typical one. As a Bioinformatics Support Engineer, you will become a trusted technical partner to researchers working on some of the most pressing technical challenges in health and life sciences. You will gain first‑hand exposure to the inner workings of production‑scale bioinformatics pipelines, cloud and HPC environments, and cutting‑edge tools like Nextflow.

As part of a collaborative team, you will learn from experienced engineers and bioinformaticians, support a wide range of customers from nimble biotech startups to global research institutes, and contribute to projects that sit at the intersection of science and infrastructure. If you are curious, resourceful, and eager to learn by doing, this role will accelerate your growth and open the door to a range of technical career paths.

• Engage directly with customers to troubleshoot and resolve issues across the Seqera ecosystem, including infrastructure, pipelines, and third‑party tools.
• Support users running Nextflow‑based workflows, including both nf‑core and custom pipelines.
• Build deep product and Nextflow expertise to understand life sciences workflows and deliver effective, scalable solutions.
• Collaborate with senior support and bioinformatics team members to triage, elevate, and resolve complex technical challenges.
• Contribute to and maintain technical documentation and knowledge articles to support both internal teams and customers.
• Act as the voice of the customer, providing actionable feedback to product and engineering teams to help shape product direction.

• Bachelor’s or Master’s degree in Bioinformatics, Computational Biology, Computer Science, or a related field.
• Demonstrated experience developing and executing bioinformatics pipelines with Nextflow in an academic or professional setting.
• Comfortable working in a Linux command‑line environment and with scripting languages such as Bash or Python.
• Experience using Git/Git Hub for code management.
• Curious and eager to learn more about cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), and AI tooling/frameworks/workflows.
• Strong communication skills – able to explain technical concepts to a range of users.
• Enjoys solving problems, helping others, and being part of a collaborative team.

• Exposure to sequencing technologies (e.g., RNA‑seq, ATAC‑seq) or common bioinformatics tools.
• Familiarity with how HPC schedulers (e.g., Slurm) or cloud batch systems work.
• Research experience in a computational or technical role.

Don’t meet every single requirement? At Seqera, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• International working environment with more than 25…