Part-Time Guest Services Representative

Location: Innisfil

Elevate guest experiences as a Part-Time Guest Services Representative at Gateway Casinos. This role demands a friendly, patient, and proactive approach to customer service, with a knack for maintaining composure in a bustling atmosphere.

Join Gateway Casinos, a growing national company, where you’ll utilize your two years of service industry experience to assist guests effectively.

Your role will include managing inquiries, providing information on events, and overseeing loyalty program enrollments. Bring your leadership skills to supervise team performance and ensure compliance with company policies.

Key Responsibilities:

• Assist guests with inquiries and provide effective solutions

• Support on-site events and promote casino initiatives

• Manage cash float and process payouts

• Supervise Guest Services team performance

• Collaborate with departments to resolve customer issues

Requirements:

• Two years of service industry experience, Gaming preferred

• One year of supervisory experience

• Post-secondary education in relevant fields

• Ability to stand for long periods

• Strong communication, problem-solving, and organizational skills

Deliver superior guest service and develop your career at Gateway Casinos.
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