IT Support Analyst

IT Support Analyst
Bristol
£35,000 - £40,000 DOE
Manufacturing Environment | On-Site Role | Career Development Opportunity

A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands‑on, site‑based role offering real autonomy and long‑term technical development.

You’ll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast‑paced, IT‑dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems.

• Provide on‑site IT support for desktops, laptops, mobile devices/scanners and printers
• Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues
• Support Microsoft 365 and end‑user applications including ERP
• Act as first responder for IT incidents and system outages
• Support manufacturing/shop‑floor IT systems
• Liaise with Managed Service Provider (MSPs) to elevate and resolve complex issues
• Maintain accurate documentation and ticket updates
• Assist with ERP user setup, support and documentation

• Proven experience in an IT Support Technician, IT Support Analyst, or similar role
• Strong knowledge of Windows environments and Microsoft 365
• Experience supporting desktops, laptops, printers and networked devices
• Understanding of client/server networking, VPNs, WANs
• Experience in a manufacturing or food production environment (desirable)
• ERP system user administration experience (desirable)
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills

• SQL
• Java Script
• ERP systems
• Working alongside MSPs on infrastructure and development projects