Warranty Advisor

Our client in Barton-upon-Humber is looking for enthusiastic Warranty Service Advisors to join their specialist team.

£25,747 per annum + £500 quarterly bonus. Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week). Permanent.

Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office based role.

Working in our client’s specialist division, the Warranty Service Advisor will ensure that customers who have ordered worktops receive excellent customer service, handling any first-line questions, issues, or warranty matters.

This position is purely customer service with no sales or cold calling elements.

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

• First point of contact for customers
• Proactively resolving customer queries and issues through various communication channels
• Taking ownership of each call and ensuring the best resolution is given
• Demonstrate empathy and clear understanding
• Assisting stores with any related queries
• Provide customer support to the installers in the field
• Support the compliance team

• Strong focus on customer experience
• Experience in customer service or warranty handling
• Excellent communication skills, both written and verbal
• IT Literate

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.