Delivery Support Advisor

About The Role

We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchens with a smooth delivery process, identifying and resolving any issues along the way.

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

• Handle customer, showroom, and internal queries via phone, email, and live chat
• Meet personal and team goals set by management
• Manage open orders for multiple showrooms
• Ensure timely and accurate delivery for all customers
• Work both independently and as part of a team to meet targets
• Monitor showroom compliance and report any concerns
• Take ownership of issues and resolve queries efficiently
• Deliver exceptional service with a proactive, solutions-focused attitude
• Flag and report any process issues that impact the customer experience
• Ensure compliance with Health and Safety policies and procedures as outlined in the Integrated Management System (IMS) Responsibilities document

• GCSE Grade C/4 or above in English & Maths
• Confident communicator, both written and verbal
• Strong IT and Microsoft Office skills
• Customer service experience preferred
• Able to work independently and collaboratively