Special Applications Support Tech

Requisition No: 876929

Agency:
Department of Transportation

Working Title:

SPECIAL APPLICATIONS SUPPORT TECH -

Pay Plan:
Career Service

Position Number:

Salary: $44,291.31 - $57,318.17

Posting Closing Date: 06/04/2026

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

Job Posting Description

102 / Office of Information Technology

OPEN COMPETITIVE

CAREER SERVICE

FULL-TIME

CONTACT PERSON:
Jeremy Poole

CONTACT PHONE NUMBER:

CONTACT EMAIL ADDRESS:
Jeremy.

Poolete.fl.us

ANTICIPATED BI-WEEKLY HIRING SALARY: $1,959.05 /biweekly ($50,935.30 /annual)

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

Special Applications Support Technician / Transportation Support / Office of Information Technology

This position will ensure the reliability and functionality of IT equipment and services that support agency operations, contributing directly to efficient communication and productivity within the Department.

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC:
Trust, Relationships, Respect, Empowerment, and Communication.

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer‑based trainings and instructor‑led courses.

FDOT District 1, 801 N. Broadway, Bartow, FL 33830

$1,959.05 /biweekly

• Installs, maintains, and supports specialized software applications as assigned. Performs advanced troubleshooting of special applications including Enterprise Electronic Document Management System (EEDMS), Primavera and various Engineering applications. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.
• Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
• Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frames. Works with staff on issues outside their areas of responsibility as needed. Provides hardware and software technical training and professional development for other technicians as needed or assigned.
• Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project,…