Branch Operations Supervisor - Commercial Insurance

Branch Operations Supervisor - Commercial Lines

Hybrid Preferred: 1-2 days in office |
Location: Columbia, SC

Fully Remote: candidates in Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee or Virginia

Requirement: active property & casualty license as 20% of this role will be dedicated to managing a generalist book.

Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.

• Team Leadership:
  Manage Account Management staff, monitor performance, and provide coaching.
• HR Management:
  Ensure compliance with HR processes and policies.
• Performance Monitoring:
  Ensure productivity, efficiency, quality, and service standards.
• Scheduling:
  Manage staff days off calendars for service continuity.
• Staffing Levels:
  Ensure appropriate staffing levels and recommend adjustments.
• Employee Selection:
  Participate in interviewing and hiring recommendations.
• Performance Evaluation:
  Prepare and deliver performance evaluations.
• Coaching and Development:
  Provide coaching, consultation, and training.
• Professional Development:
  Encourage growth and development of personnel.
• Succession Planning:
  Develop future branch operations leaders.
• Culture Promotion:
  Promote IOA culture and improve engagement.
• Performance Gaps:
  Identify gaps and implement corrective actions.
• Data Analysis:
  Monitor and interpret performance data.
• Communication:
  Maintain transparent communication with leadership.
• Process Improvement:
  Develop and ensure compliance with core work processes.
• Policy Enforcement:
  Implement and enforce company policies.
• Technical Competence:
  Maintain high technical competence and industry expertise.
• Leadership Development:
  Continuously improve management and leadership skills.
• Relationship Building:
  Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
• Champion IOA Values:
  Demonstrate integrity and leadership.

• 5+ years of industry experience with deep, wide-ranging industry knowledge; 3+ years of team lead / leadership experience
• All required active property & casualty licensing; CISR or CIC designation or equivalent preferred
• Outstanding communication and people management skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

The expected pay range for this position is $65,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.