Visitor Assistant

Overview

Title Visitor Assistant
Location Farleigh Castle, Farleigh Hungerford, Bath, Somerset, BA2 7RS

Salary £12.71 per hr / 7hrs per week June & July, 0hrs per week August to end of October/ Fixed Term

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Farleigh Hungerford Castle working a minimum of 7 hours per week in June and July and zero hours per week for the remainder of the fixed term contract until 31st October.

Interviews will take place on 11th June 2026.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures.

And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

This is a fantastic opportunity to work at one of the most intriguing medieval castles in the south west. Farleigh Hungerford Castle welcomes over 17,000 visitors a year who come to enjoy the fascinating stories of the sinister past of the Hungerford family who lived here for 300 years, bringing battle honour, court intrigue and scandal to the area. Our visitors also come to Farleigh simply to soak up the beautiful views, picnic in the grounds or pick up a historic treat in the gift shop.

We are especially keen to hear from you if you’re interested in working at a smaller site where you will have involvement in all areas of the operation, working with one or two colleagues to manage a range of daily tasks across the whole site.

By joining us as a Farleigh Hungerford Castle Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site.

You will also contribute to making sure your site is accessible, safe and well presented at all times.

It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided  site is quite physically demanding.

Ideally we are looking for someone able to start immediately.

• Ensure visitors have a positive experience from arrival to departure.
• Engage with diverse visitors, providing information and recommendations (e.g., English Heritage membership, on-site activities).
• Support site accessibility, safety, and presentation at all times.
• Work with one or two colleagues to manage daily tasks across the site.

• Full training and support provided during induction.
• Weekend and Bank Holiday availability required.
• Experience with the public is beneficial but not required.
• Ability to start immediately preferred.
• Ability to work as part of a small team in a historic site setting.

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and / or family members
• 25% discount in our shops and cafes
• Enhanced…