Front Office Manager

About Us

Working at the Residence Inn Dayton Beavercreek offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Residence Inn Dayton Beavercreek emphasizes creating a welcoming environment for both guests and team members. The hotel prides itself on personalized guest experiences, treating each guest with exceptional service.

Conveniently located near Wright Patterson AFB, Wright State University, and local shopping and dining, the hotel is a hub of activity. Team members are recognized for excellence by the Ohio Lodging Association and the hotel offers a supportive and award‑winning work environment. It is an ideal place for those passionate about hospitality and looking to grow their careers with a friendly and dedicated team.

Working as a Full‑Time Hotel Guest Service Manager, Hotel Front Desk Manager, or Front Office Manager at the Residence Inn by Marriott Dayton Beavercreek offers a rewarding opportunity to be part of a dynamic hospitality team. The role places you at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

• Comprehensive Benefits:
  Medical, Dental, and Vision BENEFITS DAY ONE!
• Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leaves, bereavement leave, and more

• Guest Check‑In and Check‑Out:
  Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Maintain day‑to‑day operations of the Front Desk.
• Establish and maintain appropriate service standards for all Front Office areas.
• Maintain proper cash handling procedures and appropriate over‑and‑short documentation.
• Adhere to all hotel policies regarding hiring, disciplinary actions, and required training documentation.
• Cover all short‑staffed shifts, including audits.

• Previous experience in customer‑facing roles, such as in hospitality, retail, or food service, with strong interpersonal skills and a focus on delivering exceptional service.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner.
• Experience managing multiple tasks simultaneously, such as answering phones, handling reservations, and assisting guests.
• Hospitality or Front Desk Experience (Preferred).
• A high school diploma or equivalent.
• Experience with irregular hours, including evenings, weekends, or holidays, demonstrating adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays.

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Dayton Beavercreek, Ohio! Apply today!