Installation Manager

Compensation: $80,000.00/year

The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.

• Assign installation jobs to third‑party installer network based on availability and geographic proximity using proprietary scheduling application when possible
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
• Work with the customer to schedule jobs based on installer availability and customer preferences
• Review and publish daily installation and service reports to identify wins and opportunities for improvement
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
• Train, coach and develop installation employees and contractors both in the office and in the field
• Improve subcontractor retention rates through impactful training and engagement
• Responsible for driving proficiency and efficiency amongst installation subcontractors
• Works with the Field Trainer on individual performance, abilities, and capacities of the installers
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap
• Collaborate with all office and corporate functional teams
• Recruit subcontractors as needed to expand installation capacity
• Must hold a valid driver's license.
• Performs other duties as assigned by supervisor.

• High School Diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation management.
• Track record of successfully recruiting, training, coaching, and onboarding subcontractors.
• Demonstrated superior quality and attention to detail in all facets of the installation process.
• Ability to teach others through hands‑on and documentation‑based learning methods.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
• Must have a truck or van with the ability to carry ladders of various heights.
• Ability to thrive in a fast‑paced, high‑energy, team‑oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Detail‑oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic help through in‑person, phone, email, and social media avenues that keeps the co‑worker or customer’s needs at the forefront of every interaction.
• Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
• Holding oneself responsible and being self‑driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
• Familiarity and comfort using ladders of various heights.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

• Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation.