Front Office Agent

Job Description

Join the team that’s redefining hospitality. Kozy Hotel blends modern design, smart technology, and personalized service to create a guest experience that’s anything but ordinary. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.

As a Front Desk Agent, you’ll be the face of Kozy—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:

• Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Managing reservations, room assignments, and guest inquiries via phone, email, and in person
• Handling payments, verifying IDs, and maintaining accurate records in our property management system
• Resolving guest concerns with empathy and efficiency, escalating issues when needed
• Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Promoting hotel amenities, local attractions, and upselling services when appropriate
• Maintaining a clean, organized, and secure front desk environment

We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solution-oriented approach
• Familiarity with hotel systems (StayNTouch is a bonus) is a plus
• Ability to multitask and stay composed in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• A team-first attitude and a genuine desire to make guests feel welcome

• Competitive hourly pay
• Paid time off and holiday pay
• Health benefits including fulling company paid medical, dental and vision
• Employee discounts on hotel stays and amenities
• Opportunities for advancement and cross-training
• A stylish, supportive work environment where your ideas matter

Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Kozy Hotel.