Customer Service Representative in MK

Job Description

Customer Sales Representative Required Bedford. The position is an office‑based role that requires experience in customer service and a collaborative, fast‑paced environment.

• Handle inquiries related to order status, stock availability, pricing, company policies, returns authorization, documentation requests, and more.
• Review, enter, and manage customer orders, handling calls and emails, and routing them appropriately.
• Investigate production scheduling, shipping, and invoicing issues, and assist in resolving them where possible.
• Convert customer purchase orders into the system quickly and efficiently.
• Enter and book orders according to policy, follow up proactively with customers to resolve order entry issues, and escalates when necessary.
• Upsell products to customers.

• Proven experience in customer service based roles.
• Professional demeanor; excellent phone skills, strong attention to detail, and a team player.
• Customer‑first attitude; understands that the customer drives all activity.
• Ability to work in a high‑volume environment with minimal supervision.
• Microsoft Office proficiency.
• Excellent time management and organizational skills with the ability to prioritize effectively.

• Hours:
  
  08:30 am–05:30 pm Monday–Thursday; 08:00 am–04:00 pm Friday (30‑minute lunch break each day)
• Start Date:
  
  ASAP

Proactive Global is committed to equality in the workplace and is an equal‑opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.