IT Support Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

JOB TITLE:

IT Support Analyst

Position Summary:

We are seeking a motivated and detail-oriented IT Specialist to join our IT team. This role is responsible for providing technical support, maintaining IT systems, and assisting with troubleshooting hardware and software issues. The ideal candidate is eager to learn, has strong problem-solving skills, and a basic understanding of computer systems and networks.

Essential

Job Responsibilities:

Provide technical support to end users via phone, email, or in person

Troubleshoot and resolve hardware, software, and network issues

Install, configure, and maintain desktops, laptops, printers, and other IT equipment

Support user account management (password resets, access permissions, etc.)Assist with system upgrades, patches, and routine maintenance

Document technical issues and solutions in the help desk system

Set up and configure new user workstations and equipment

Maintain inventory of IT assets and ensure proper usage

Follow IT policies, procedures, and security best practices

Additional

Job Responsibilities:

In Office support

May require occasional lifting of equipment (up to 25 lbs)
Some after-hours support may be required

Expected

Education & Experience:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Basic knowledge of computer hardware, operating systems (Windows/macOS), and software applications

Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Strong troubleshooting and problem-solving skills

Good communication and customer service skills

Ability to work independently and as part of a team Technical troubleshooting

Customer service and communication

Time management and organization

Attention to detail

Adaptability and willingness to learn

Preferred Qualifications Internship or hands-on experience in IT support

Familiarity with ticketing systems (e.g., Service Now, Jira, Zendesk)
Basic knowledge of Active Directory and Office 365

Industry certifications such as CompTIA A+, Network+, or similar

Expected Compensation $37,000 - $63,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision:
In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:
Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:
Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support,…