Senior Director, Professional Services

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Git Lab is an open-core software company that develops the most comprehensive AI-powered Dev Sec Ops  Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development.

Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

As the Senior Director of Professional Services, you will be responsible for leading Git Lab’s global services delivery across EMEA, ensuring customers realize the full value of our AI-powered Dev Sec Ops  platform. You’ll oversee a distributed team of managers, architects, engineers, and other services professionals, setting the vision and strategy for how we design and deliver consulting, implementation, training, and advisory services.

Reporting to the VP, Global Professional Services (based in AMER), you’ll translate company goals into a clear services strategy, drive operational excellence, and own key delivery and financial outcomes for the region. In your first year, you’ll refine our delivery model, strengthen collaboration with Sales, Product, and Customer Support, and scale the organization in line with a fast-growing, subscription-based business.

This is a unique opportunity to shape how Git Lab customers adopt and expand Git Lab, co-creating the future of Dev Sec Ops  with some of the world’s most innovative companies.

• Leading complex, multi-region implementation programs that accelerate adoption of Git Lab across large enterprises
• Defining and improving sales/delivery methodologies, tooling, and best practices for our professional services teams
• Collaborating with Product and Engineering to align new service offerings with Git Lab’s roadmap and customer needs
• Partnering with Sales to develop services-led go-to-market plans that drive renewals, expansions, and long-term customer success

• Lead the strategy, sales, delivery, and continuous improvement of Git Lab’s Professional Services organization across EMEA, ensuring high-quality outcomes for customers and strong alignment with company objectives.
• Partner closely with sales, customer success, support, and product teams to design and deliver services that accelerate adoption of Git Lab’s AI-powered Dev Sec Ops  platform and drive customer value.
• Define, track, and report on key performance indicators (KPIs) for Professional Services, including bookings, utilization, delivery quality, customer satisfaction, and financial performance against the Professional Services profit and loss (P&L).
• Build and maintain strong executive-level relationships with key customers across EMEA, acting as a senior escalation point and trusted advisor to ensure successful outcomes, renewals, and expansions.
• Own the Professional Services portfolio and delivery lifecycle, from scoping and proposal through implementation, enablement, and post-go-live success, ensuring engagements meet contractual commitments and customer expectations.
• Work closely with product and engineering teams to ensure services offerings are aligned with Git Lab’s…