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Operations Support Executive​/User Acceptance Testing

Job in Belgrade - Serbia
Full Time position
Listed on 2021-09-18
Salary 12000 EUR Yearly EUR 12000 YEAR
Job specializations:
  • IT/Tech
    Technical Support, IT QA, Operations Research Analyst
  • Entertainment/Gaming
    Online Gaming/Casino
Job Description & How to Apply Below
Position:  Operations Support Executive (Experienced in User Acceptance Testing)
Job Responsibilities:

∙ Respond to technical problems that occur abruptly and require immediate solutions

∙ Provide operational support to teams within the organization, and to external clients when  required

∙ Assist with system integrations

∙ Maintain and update operational documents and procedures

∙ Identify and resolve issues that disrupt the operations  

∙ Continuously develop reports to be reviewed by the organization to improve business  performance and strategy

∙ Liaise with various teams to improve work productivity and efficiency

∙ Carry out ad hoc tasks when required

∙ User Acceptance Testing

∙ Assist Marketing Services Operational Divisions when it comes to project delivery and quality  assurance. Ensuring each release component/batches comply with agreed standards, also  ensuring key operational functions are consistent with each production release.  

∙ Will be assigned on one of the specific Operational Divisions currently being managed by the  team and will be coordinating directly when it comes to project-based activities such as:  Websites and Applications, Domain Management and Brand Protection, and Cashier and  Middleware.

∙ Regularly discuss with the assigned Operational Division the current production status when it  comes to reported bugs and escalated issues and should be able to provide high-level review on  potential operational impact concerns.

∙ Provide on-demand assistance for any manual testing request on websites, applications and  functionalities that has an impact on customer-facing assets.  

∙ Run and generate regular reports on testing efforts done on customer-facing assets via manual  testing and its interaction with the internal systems in place. These reports will be directly  escalated to the respective Operational Division and should be able to track resolution steps  taken.  

∙ Will be required to be able to understand key technical concepts and methodologies followed  by each respective Operational Division and comprehensively recognize each key service or  function executed to be able to identify escalation points and proper reporting of bugs/issues  that may be experienced with each testing effort.  

∙ Perform website related tasks. This includes content uploading and quick updates that need to  be done on existing applications.

∙ Members are also expected to be an on demand resource during emergency cases for other  Marketing Services Operational Divisions

∙ Provide regular status reports on in-flight tasks and workload, taking into account hard  deadlines to each respective Operation Division Manager.
Position Requirements
High School
Job Qualifications:  

∙ At least 1-2 years of experience in Technology, Advertising, or Online Media sites ∙ Good verbal and written English communications skills

∙ Willing to work in the iGaming and Sports Betting industry. Previous experience in the industry is  a plus.  

∙ Graduate of a Bachelor's degree in any marketing or IT related course

∙ Experienced in manual or automated user acceptance testing

∙ Basic knowledge on Microsoft, Ubuntu and Google Office tools

∙ Good interpersonal skills

∙ Organized, versatile and a team player
Contact Information
Contact Name: Recruitment Company (Confidential)
Preferred method of contact: Email with CV via Application Box below.
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Serbia-only applications: This Company / Employer has indicated that only qualified candidates currently living in Serbia (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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