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Valet Manager

Job in Bell - Los Angeles County - CA California - USA , 96150
Company: Diamond Resorts
Full Time position
Listed on 2021-06-19
Job specializations:
  • Hospitality/Catering
    Guest Services
  • Hotel
    Concierge, Hotel Front Desk, Hotel Management
Job Description & How to Apply Below
Position:  Bell Valet Manager
Location: Tahoe Valley, CA
JOB SUMMARY

The Bell/Valet Manager oversees and ensures the smooth operation of the Guest Services department, to include bellmen, doorman, and valet.




ESSENTIAL JOB FUNCTIONS

  • Provides guests with service that anticipates their needs; and ensures they are treated with hospitality, accuracy, and efficiency.
  • Acts as a liaison between Guest Service staff and management.
  • Ensures VIP amenities are handled properly by Guest Service staff and that all billing procedures are correctly followed.
  • Ensures smooth guest experience at the porte cochere, providing a positive first impression for guests.
  • Recruits, selects, and trains qualified candidates for Bell, Door, and Valet positions.
  • Re-trains all Guest Service personnel, as deemed necessary.
  • Works to attain high team member morale and moves to constructively resolve personnel issues in a timely manner.
  • Provides team members with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
  • Administers disciplinary actions, as necessary.
  • Prepares and administers annual performance evaluations for all assigned team members.
  • Develops and implements processes and procedures for Guest Services departments that support achievement of service and financial goals.
  • Checks daily to ensure all team members are properly groomed, uniformed, and within appropriate grooming guidelines.
  • Prepares and distributes weekly Guest Service staffing schedule as assigned.
  • Reviews, processes, and approves payroll for the Guest Services team members.
  • Ensures guest luggage is stored in a secure area, per established guidelines.
  • Interacts daily with site leadership and Front Office management team to resolve current guest issues; anticipate future opportunities, and discuss onsite activities.
  • Communicates with all hotel staff regarding VIP clients or special operational needs of clients (early check-ins, group arrivals, preferred rooms, etc.).
  • Responsible for Guest Service job duties.
  • Facilitates daily stand-up meetings with AM and PM staff.
  • Resolves guest issues and complaints promptly and effectively.
  • Works closely with all departments, keeping the lines of communication open and healthy.
  • Performs inventory and orders supplies as necessary for Guest Services.
  • Ensures appropriate recording of transportation revenue and expenses.
  • Assists in arranging guests’ transportation needs.
  • Assists with department budget preparation.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

EDUCATION

  • High School Diploma or equivalent.

EXPERIENCE

  • A minimum three (3) years of experience in the guest services and/or bell valet field required.
  • A minimum three (3) years of supervisory experience in the guest services and/or bell valet

    field required.



SUPERVISORY RESPONSIBILITIES

Provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes, as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

LICENSE & CERTIFICATIONS

  • Must provide a clear driving abstract, with no moving violations for the past 3 years.
  • Driver’s Licenses (non-commercial) - must be state-specific.



SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.

Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Understand how to develop and implement business strategies.

  • Ability to interpret and create policies, procedures, and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.

  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.

  • Able to establish and maintain a cooperative working relation.

  • Ability to interpret and create spreadsheets.

  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.

  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Intermediate math skills.

 
 
 
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