Associate Director of Donor Services

Overview

The Associate Director of Donor Services provides strategic leadership for Seattle Humane’s fundraising systems, prospect management, and donor data infrastructure. This role ensures the effective use of data and systems to inform donor engagement strategies, support prospect development, and drive fundraising performance across the Development division. This position oversees donor data integrity, reporting, research, and portfolio management to optimize pipeline growth and donor stewardship.

The Associate Director supervises a small team of professionals responsible for data management, gift processing, prospect research, and donor relations, fostering collaboration and excellence in service to the organization’s fundraising goals.

• Oversees and maintains data integrity within Raiser’s Edge NXT and other fundraising platforms to ensure accurate tracking of donor engagement and giving.
• Leads development of reporting systems that deliver actionable insights to the Development Director and frontline fundraisers.
• Designs and produces regular performance dashboards and analytical reports to track pipeline health, fundraising trends, and ROI.
• Partners with the Finance team to ensure proper gift documentation, receipting, and compliance with IRS regulations occurs in a timely manner. Team standards must meet rigorous gift entry standards set by the Director of Development.
• Analyzes and refines departmental processes for efficiency, data accuracy, and adherence to best practices in data governance.
• Oversees the implementation and optimization of fundraising technology tools and integrations.

• Directs prospect research and management efforts to support major and planned giving programs.
• Develops and maintains systems for tracking donor movement through the pipeline, including identification, qualification, cultivation, solicitation, and stewardship.
• Trains users and ensures consistent use of prospect management tracking system.
• Provides portfolio analysis and strategic recommendations to frontline fundraisers to strengthen donor engagement and maximize philanthropic potential.
• Ensures research practices are ethical, consistent, and aligned with organizational values and privacy standards.
• Collaborates with Major Gifts, Planned Giving, Corporate Giving and Events teams to ensure coordinated and data-informed donor cultivation strategies.

• Helps with defining and executing on team-wide donor stewardship strategies.
• Oversees donor acknowledgment, receipting, and stewardship communications to ensure accuracy, timeliness, and a high-quality donor experience.
• Ensures consistent application of donor recognition and stewardship policies.
• Partners with Development leadership to design scalable systems that enhance donor satisfaction and retention.

• Supervises a team of three donor services and prospect management professionals, providing mentorship, training, and performance management.
• Fosters a collaborative, data-driven, and solutions-oriented team culture.
• Manages special projects assigned to the donor services team and ensure they are completed accurately and in a timely manner.
• Conducts performance reviews, establishes goals, and identifies professional development opportunities.
• Ensures the Donor Services team provides excellent service to donors, volunteers, funders, and peers.

• Serves as a strategic partner to the Major Gifts, Planned Giving, Corporate Giving, Events and Communications teams to align data, messaging, and donor experiences.
• Collaborates across departments to promote a culture of philanthropy and accountability in donor stewardship.
• Provides training and tools to colleagues to ensure consistent use of data systems and donor management practices.

Other duties as assigned by the Director of Development.

• Responds promptly and professionally to donor inquiries and data requests.
• Attends all-staff and departmental meetings and serves on cross-functional project teams as needed.
• Performs other…