Call Center Operations Manager. Bend Move Collective

Join Bath Concepts Independent Dealers, a leading manufacturer of stylish and cost-effective bath solutions dedicated to quality and craftsmanship. We specialize in transforming spaces for homeowners, commercial clients, and individuals with accessibility needs. We are seeking a dynamic and experienced Call Center Operations Manager to enhance our team in office. This is a fantastic opportunity for candidates with exceptional communication skills, proven management experience, and a strong customer service background.

Our ideal candidate is someone who is available to work evenings and weekends, possesses conflict resolution skills, and is ready to make an immediate impact.

• Schedule and confirm customer appointments efficiently.
• Recruit, train, and supervise a team of Call Center Representatives.
• Handle inbound and outbound calls, serving as a training resource for the team.
• Deliver outstanding customer service and support.
• Manage the schedules of sales representatives effectively.
• Meet and exceed weekly and monthly performance goals.

We offer a competitive compensation package that includes a base salary and attractive bonus opportunities.