District Technology Assistant

Job Description

HARMONY GROVE SCHOOL DISTRICT
DISTRICT TECHNOLOGY ASSISTANT
12 Month Contract for the  School Year

• Provide first-level technical support to staff, teachers, and students for hardware, software, and network issues.
• Assist in the setup, configuration, and maintenance of desktops, laptops, projectors, printers, smartboards, and other classroom technology.
• Monitor and respond to IT support requests using a ticketing system.
• Maintain an up-to-date inventory of IT assets, tracking deployments, repairs, and replacements.
• Install and update software applications and operating systems across devices.
• Assist with basic network maintenance, including connectivity troubleshooting and cabling.
• Support classroom technology including AV Systems, Chromebooks, tablets, and digital learning tools.
• Maintain user accounts and permissions in systems such as Google Workspace or Microsoft 365.
• Ensure all systems follow school district data security and privacy protocols.
• Collaborate with IT staff to support special projects, technology upgrades, and district-wide testing setups.
• Assist in training sessions or user documentation for staff and students as needed.

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• One (1) plus years of experience in a technical support or IT-related role.
• Knowledge of Windows, macOS, and Chrome OS environments.
• Familiarity with networking fundamentals (TCP/IP, Wi‑Fi, printers, basic switching).
• Strong problem‑solving and customer service skills.
• Ability to prioritize tasks and work independently under supervision.
• Clear background check and compliance with school district employment policies.

• Experience in a K‑12 educational setting.
• Familiarity with Google Admin Console, mobile device management (MDM), or learning management systems (e.g., Canvas, Schoology).
• A+ or other IT certifications (e.g., CompTIA Network+, Google IT Support Certificate).

• Maintain professional behavior, appearance, and work ethic to represent the Harmony Grove School District in a positive manner at all times.
• Occasional lifting of equipment (up to 40 lbs.)
• Travel between school sites within the district may be required.
• May require availability during off‑hours for emergencies or special projects.
• Other duties as assigned.

Heath Bennett, Superintendent

hbennett