Fraud Investigator

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Fraud Investigator

About your role:

As a Fraud Investigator at Fiserv, you will conduct investigations that support fraud prevention, incident response, and transaction monitoring across Money Network programs. You will work with partners across Cyber Security, Anti-Money Laundering, Legal, Compliance, Security Operations, Data Science, and product teams to assess suspicious activity, respond to external inquiries, and strengthen fraud controls. Your work helps protect clients, cardholders, and Fiserv solutions across card, Automated Clearing House (ACH), check, mobile application, and account activation channels.

What you'll do:

* Conduct fraud investigations involving Money Network card, Automated Clearing House (ACH), check, mobile application, and account activation activity.

* Monitor transaction alerts, perform incident response activities, generate fraud reports, and respond to government and external inquiries.

* Evaluate diverse data sets, identify investigative trends, define data requirements, and support acquisition of new data sources.

* Partner with Cyber Security, Technical Fraud Investigations, Data Science, Anti-Money Laundering, Legal, Compliance, Security Operations, and product teams to assess risk and support business and service activities.

* Assist with large loss investigations, support law enforcement inquiries, and document evidence and investigative findings in accordance with established procedures.

* Use analytics and fraud tools to research suspicious activity, support executive leadership inquiries, and enhance fraud detection and prevention strategies.

* Work independently in a high-pressure environment, manage changing priorities, and maintain required knowledge through training and independent research.

* Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

* 4+ years of experience in fraud investigations, financial crime investigations, Anti-Money Laundering, law enforcement, or a related risk management environment.

* 4+ years of experience conducting investigations in an enterprise environment, including evidence collection, transaction analysis, reporting, and case documentation.

* 4+ years of experience analyzing card, banking, payment, or money movement activity, including fraud trends, suspicious behavior, and risk indicators.

* Experience supporting investigations involving payment card fraud, bank fraud, Automated Clearing House (ACH), check transactions, or related financial crime activity.

* Experience using analytics, case management, or link analysis tools, such as Splunk, Palantir, or similar investigative platforms.

* Knowledge of financial institution reporting requirements, fraud risk mitigation practices, and investigative procedures under applicable regulatory or compliance frameworks.

* Bachelor's degree or higher or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

* Experience supporting government inquiries or law enforcement investigations involving financial crime matters.

* Experience working with Money Network programs or similar prepaid, debit, or digital payment products.

* Experience partnering with Cyber Security, Data Science, Compliance, or Legal teams in a cross-functional investigative environment.

* Experience improving fraud alerting strategies or supporting fraud prevention solutions through data analysis.

How you'll work:

* This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

* You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

* Fuel Your Life program to support your physical, financial, social, and emotional well-being.

* Paid holidays and generous time away policies.

* No-cost mental health support through Employee Assistance Programs.

* Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

* Eight Employee Resource Groups to foster a collaborative culture and expand your network.

* Unparalleled…