Job Overview & Purpose: To lead a Rural branch, made up of Rural Managers and support staff (analysts) to achieve business performance and customer satisfaction through effective and appropriate delivery of products and services within the Rabobank Risk Appetite. By understanding the competitive environment in the market, pro-actively engage with clients, prospects and stakeholders in the pursuit of the strategic objectives of the Branch, the Region and Country Banking Australia.
The Branch Manager will achieve this by ensuring the commercial and prudential elements are met by setting the right tone at the top, exercising management oversight and being in control.
In addition to leading the branch, the Branch manager will also ‘own’, lead and grow a portfolio of Rural clients.
Context of Job: Country Banking forms the core business of Rabobank Australia and has 61 branches across Australia. Country Banking enjoys a reputation as the leading provider of specialised banking services in the Food and Agribusiness sector. Country Banking Australia within Rabobank Australia and New Zealand Group (RANZG) is an important contributor to Rabobank globally.
The Branch Manager reports directly to the Regional Manager, whilst having a functional (dotted) reporting line to the Head of Relationship Management.
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2020 and beyond: This is what Country Banking Australia aspires to:• Our business is deeply ingrained in agriculture which is what we love. We live and breathe Banking for Food and the journey is so much fun. • Rabobank is seen as a thought leader, the most innovative and knowledge-focused bank. Rabobank’s network and knowledge on both a local and global level is a consistent factor in our clients’ success.• We are the bank for all leading farmers and the employer of choice. Our staff have in depth sector knowledge, are challengers and deal makers. • Our hubs process all financial transactions in 24hrs, but more importantly, always exceed the client’s expectations in helping them to achieve their goals and aspirations. Rural Managers are with clients and prospects 5 days a week. We are paperless, have straight-through processing, complete our work first time right and compliance is fully automated. • Client intimacy is driven by our deep understanding of their business and their goals. We bring innovative solutions, challenge thinking and turn ideas into opportunities. We are value creators and values-driven in every interaction, which is recognized by our clients.
An optimized customer experience, including videos, podcasts and information about relevant products and services on Rabobank.com and research.rabobank.com.
A functioning website only.
Key Responsibilities and Accountabilities:* Engagement of internal and external stakeholders on new and existing initiatives in the area of Innovation, Customer Solutions and Business Analytics.* Engaging with our external clients and translating their story into tangible business and strategic insights.* Leverage off internal and external knowledge and networks to support cross-divisional working benefits.The Products and Deposits division will be essential in meeting Rabobank’s ambition to be the leader in food and agriculture banking in our regions of Australia and New Zealand, by providing a stable and low cost funding base for our lending, and ensuring that our products are compliant and exceed our customers' expectations.Strategy* Understand, support and contribute to the Products and Deposits strategy.* In consultation with Group Executive, Products & Deposits understand and leverage global innovation strategy and tailor to Australia and New Zealand.* Take ownership of innovation initiatives and implement across Australia and New Zealand.* Innovation ambassador with continued support for Innovation initiatives in Australia and New Zealand, mentoring, coaching and supporting Moon-shot winners. Leading communications for the global and local innovation initiatives, as well as promoting and inspiring all Rabobank staff to utilise an innovation lens.Leadership* Lead and role-model the team culture, setting the tone from the top with Rabobank agreed standards (Cooperative, Respect, Integrity, Sustainability, Professionalism, and Vitality).* Lead, mentor and coach Rural Managers and Support Staff within the Branch to ensure consistency of output, high performance and that Branch and individual KPIs are met.* Lead change initiatives, wherever required.* Drive continuous improvement and support the upholding of process improvement methodologies implemented in the branch. Promote and embody innovation.* Commercial* Deliver KPI’s commercial dashboard.Organisation* Be an initiator, adopter and where applicable the owner of new initiatives.Qualifications:* Degree in agriculture, business, economics, finance or related discipline.Experience:* 7-8 years of experience as a Rural Account Manager or similar role in another bank or relevant corporation.* Change experience.Knowledge:* Sound knowledge of the Food and Agribusiness industry.* Knowledge of Microsoft applications.Skills:* Strong written and verbal communication.* Demonstrated sales and marketing skills.* Demonstrated ability to lead an effective team.* Ability to develop and maintain strong relationships with key internal and external clients.* Demonstrate efficient time management and prioritisation of tasks with minimal supervision.* Ability to influence others with presentation, personal conviction and image.Competencies:* Customer Focus - Engaging the customer in dialogue. Detecting and listing customers' wishes and needs. Responding and anticipating to this, putting customer interest first. Thinking and acting from the customer's perspective. Staying focused on creating added value for the customer (customer value) and improving the service provision.* Partnership - Contributing to a joint result based on the philosophy of reciprocal value creation. Seeking collaboration and supporting others. Showing commitment to the joint objective and acting accordingly. Sharing information and knowledge with others. Achieving and connecting synergies.* Deliver Results – Working actively and in a disciplined way towards achieving the agreed results and set goals. Working according to the principles of ‘right first time’ and ‘good is good enough’. Seeking challenges and identifying and creating opportunities to improve results.* Communication - Delivers a strong and coordinated message. Ensures transparency.* Adaptability - Embracing and supporting change and innovation. Exhibiting flexibility and agility. Adjusting smoothly to the changing environment, tasks, responsibilities and/or people.* Commercial Orientation - Spotting opportunities in the market and capitalizing on them. Taking action to generate demonstrable added value. Delivering a result that benefits all parties involved, wherever possible based on a shared community interest.* Build Teams – Inspiring, encouraging and facilitating a team/community so that its members can and want to make a contribution to a joint result. Building strong teams/communities of which the members feel connected to each other. Leveraging the group dynamics for better results.
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